Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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OSCAR F ORTEGA

OSCAR F ORTEGA

WEST VALLEY CITY,UT

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
5
5

Certifications

1
1

Predicting CTR with Predicting CTR with Machine Learning in Pyth

2
2

Data Cleaning with Pandas

3
3

Dell Tier 2 Certified Technician

4
4

CCNA one year CISCO program

5
5

A+ CompTIA

Work History

Package Handler

FedEx Ground
12.2021 - 03.2024
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Production Assistant

VM Nutritional, Inc
03.2012 - 12.2020
  • Assist in mixing, flash-pasteurizing, filling bottles, cooling, sleeving and boxing bottles
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Quality is checked throughout all processes and scrub clean the facilities at the end of shift.

Field Technician

Field Solutions LLC
07.2010 - 12.2017
  • Perform technical field service with technology hardware, and software with quality assurance people wanting to work on my own terms
  • Expertise of interest include: personal computers, point of sale systems, WiFi hubs and routers.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Worked with diverse types of weather and ground conditions.

Realtor

Premier Realty & Associates
04.2010 - 01.2012
  • Assisting people in short-selling their homes or avoiding foreclosure.

Mortgage Loan Lender

Superior Lending Associates L.C
01.2010 - 12.2010
  • Help families acquire new loans or refinance their current loans.

Realtor

My Home Real Estate, Inc
01.2007 - 05.2010
  • Successfully assisted families in purchasing and selling homes.

Mortgage Loan Lender

Mountainside Mortgage LLC
06.2009 - 12.2009
  • Originate conventional, FHA, VA loans
  • Fill out 1003 forms for the clients and disclosure forms and then verified employment, as well as their bank accounts if their funds are seasoned
  • Represent and communicate with various banks so as to successfully originate and process the correct loan for the client.

Technical Support

Teleperformance Inc
02.2007 - 09.2007
  • Provide technical support for Dell desktops and portables and dispatch part replacements accordingly.

Desktop Support

Unisys
11.2005 - 04.2006
  • Assist in giving desktop support and network connectivity for various clients in the Hotel industry.

Substitute Teacher

Jordan School District
11.2002 - 10.2005
  • Substitute all grade school teachers in the Jordan School District

Customer Support Representative

Alorica Inc
02.2003 - 08.2005
  • Provide customer support for Emachines/Gateway Computers by troubleshooting and issuing repair orders
  • Also, advised customers to purchase computer security software and accessories when needed.

Customer Support Representative

CONVERGYS
01.2002 - 08.2002
  • Assisted in giving internet connectivity and billing support for AT&T Broadband Internet customers.

CNC Programmer

EFS Aerospace, Inc
11.1997 - 11.2001
  • Wrote CNC programs for the machine shop
  • Also, assisted in manufacturing planning, computer and network support, and building tool kits.

Production Equipment Specialist

Becton Dickinson
10.1987 - 11.1997
  • Assembled IV catheters using computer automated machines
  • Also, served as the team leader in the production support team in which I acted as a lab technician, tool crib specialist, and production clerk.

Education

Real Estate A+ Certification Auto Safety Inspections Auto Emissions -

Composites Production - undefined

Salt Lake Community College
Salt Lake City, UT
5.2011

Bachelors - Engineering Technology

Brigham Young University
Provo, UT
8.1997

Associates - Industrial Production, Technologies/Technicians

Salt Lake Community College
Salt Lake City, UT
12.1994

Associates - Computer and Information Sciences

Salt Lake Community College
Salt Lake City, UT
6.1987

Skills

  • Attention to Detail
  • Multitask
  • Internet Navigation
  • Bilingual
  • Customer Service
  • Telephone Etiquette

Certification

- Predicting CTR with Machine Learning in Python

- Data Cleaning with Pandas

- Dell Tier 2 Certified Technician

- CCNA one year CISCO program.

- Microsoft 2003 Server and Active Directory.

Accomplishments

Fidelity Customer Service Job Simulation Certificate

Timeline

Package Handler

FedEx Ground
12.2021 - 03.2024

Production Assistant

VM Nutritional, Inc
03.2012 - 12.2020

Field Technician

Field Solutions LLC
07.2010 - 12.2017

Realtor

Premier Realty & Associates
04.2010 - 01.2012

Mortgage Loan Lender

Superior Lending Associates L.C
01.2010 - 12.2010

Mortgage Loan Lender

Mountainside Mortgage LLC
06.2009 - 12.2009

Technical Support

Teleperformance Inc
02.2007 - 09.2007

Realtor

My Home Real Estate, Inc
01.2007 - 05.2010

Desktop Support

Unisys
11.2005 - 04.2006

Customer Support Representative

Alorica Inc
02.2003 - 08.2005

Substitute Teacher

Jordan School District
11.2002 - 10.2005

Customer Support Representative

CONVERGYS
01.2002 - 08.2002

CNC Programmer

EFS Aerospace, Inc
11.1997 - 11.2001

Production Equipment Specialist

Becton Dickinson
10.1987 - 11.1997

Real Estate A+ Certification Auto Safety Inspections Auto Emissions -

Composites Production - undefined

Salt Lake Community College

Bachelors - Engineering Technology

Brigham Young University

Associates - Industrial Production, Technologies/Technicians

Salt Lake Community College

Associates - Computer and Information Sciences

Salt Lake Community College

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OSCAR F ORTEGA