Gretchen Kossman
Paul,ID
Summary
Results-driven professional with experience managing diverse functions with a strong focus on multi-functional communication, critical thinking, and organizational skills. Experience in vendor coordination/negotiation, record keeping, and administrative support. Seeking to leverage these strengths in a fast-paced, team-orientated, employee-driven workplace .
Overview
27
27
years of professional experience
Work History
Plant Manager Clerk
Amalgamated Sugar Company LLC
Paul, ID
04.2022 - Current
- JDE knowledgeable. Place requisitions, work orders, create tool EQID's.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously.
- Cultivated positive relationships with vendors and employees through professional demeanor and excellent interpersonal skills.
- Assist in event planning and execution, ensuring seamless operation of company functions.
- Help office staff prepare reports, presentations, special assignments, and projects for internal or client-related use.
- Input data into spreadsheets and databases. Weekly reporting using excel, parkview, word and JDE.
Station Supervisor
Amalgamated Sugar Company LLC
Paul, ID
09.2019 - 04.2022
- Supervised 24 employees throughout three beet receiving stations.
- Followed and implemented established guidelines and procedures.
- Trained all employees on safety protocol, equipment layout/operations, daily tasks, and end goal.
- Assisted Crop Consultant with tasks to maintain productivity and meet objectives.
- Maintained good working relationship with co-workers and management.
Office Manager/Tax Professional
H&R Block
Burley, ID
01.2011 - 04.2022
- Managed daily office operations, serving an average of 60 clients per day while ensuring efficient workflow and high-quality service.
- Oversaw compliance with company policies and procedures, maintaining high standards of operational integrity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained up-to-date knowledge of evolving tax legislation, proactively informing clients about relevant changes impacting their financial situation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Insurance Sales/Office Manager
Allstate Insurance Co
Twin Falls, ID
05.2005 - 05.2007
- Licensed Property & Casualty Insurance Agent, increasing sales by 6%.
- Managed daily operations of sales office, ensuring efficient workflow and adherence to company policies.
- Provided exceptional customer service to promote positive experience and client satisfaction.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Conducted regular performance evaluations, addressing any areas requiring improvement in a timely manner.
Property Manager
Property Management Company
Lansing, MI
09.1999 - 10.2004
- Managed property operations, ensuring timely maintenance and tenant satisfaction with an occupancy of 350.
- Developed strategic leasing initiatives to enhance occupancy rates and revenue streams.
- Led a team of maintenance staff, providing training and support to improve service delivery efficiency.
- Analyzed market trends to inform pricing strategies and attract potential tenants effectively.
- Followed up on delinquent tenants and coordinated collection procedures.
- Implemented cost-saving measures in property maintenance without compromising service quality.
- Coordinated annual budget planning, aligning operational goals with financial objectives of properties managed.
- Negotiated favorable contracts terms with vendors, cutting operational costs without compromising service quality.
Education
Associate of Science - Business Management
BYU-I
Rexburg, ID04-2024
Skills
- Customer Service-Focused
- Data entry
- Verbal and written communication
- Vendor management
- Prioritization
- Cost Reduction
- Multitasking
- Problem-solving
- Flexible and adaptable
Timeline
Plant Manager Clerk
Amalgamated Sugar Company LLC
04.2022 - Current
Station Supervisor
Amalgamated Sugar Company LLC
09.2019 - 04.2022
Office Manager/Tax Professional
H&R Block
01.2011 - 04.2022
Insurance Sales/Office Manager
Allstate Insurance Co
05.2005 - 05.2007
Property Manager
Property Management Company
09.1999 - 10.2004
Associate of Science - Business Management
BYU-I