Gretchen Mickler
Tampa,FL
Summary
Detail-oriented healthcare administrative professional with experience supporting patient care, managing medical documentation, and handling high-volume client communication. Skilled in electronic medical records (EMR), patient intake, scheduling coordination, and maintaining confidential records in compliance with HIPAA regulations. Experienced in remote-style communication, data entry, and administrative support with a typing speed of 25 WPM.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Agent / Teller III
State of Florida – Department of Children and Families (DCF)
Tampa, FL
03.2022 - Current
- Handle high-volume inbound calls and provide assistance regarding services, documentation, and case information. Maintain accurate electronic records and update client information in database systems. Verify personal and eligibility information while ensuring confidentiality and compliance with privacy regulations. Assist clients with completing required documentation and resolving administrative issues. Provide professional communication and customer support in a fast-paced service environment.
Home Health Aide
Best Care Providers
Tampa, FL
10.2019 - 03.2022
- Maintain detailed records regarding patient care, condition changes, and daily activities. Assist patients with mobility, hygiene, dressing, and daily living tasks while ensuring comfort and safety. Communicate relevant patient information to supervising medical professionals. Maintain confidentiality and professional standards when handling patient health information.
After-School Program Host
Hillsborough County School System
Tampa, FL
01.2018 - 12.2018
- Supported daily program operations and assisted with organizing schedules and classroom materials. Provided assistance to students with special needs and language barriers. Maintained documentation related to student participation and progress.
Teacher Assistant
Teachers R Us
Tampa, FL
01.2014 - 12.2014
- Assisted the lead teacher with daily classroom supervision and management of students. Supported the implementation of lesson plans and structured educational activities. Maintained a positive and supportive environment while responding to the needs of students and staff. Documented relevant observations and progress to support student development and instructional planning.
Nurse Aide
Cath E-Z Living
Brandon, FL
01.2013 - 12.2013
- Assisted patients with activities of daily living including meals, hygiene, and mobility. Maintained detailed logs documenting patient conditions and care activities. Communicated patient updates to healthcare professionals.
Education
CDA - Early Childhood Education
Hillsborough Community College
Tampa, FL06-2028
Associate degree of Science - Early Childhood Education
Rasmussen College
Tampa, FL05-2018
Medical Patient Care Tech - undefined
Ultimate Medical Academy
Tampa, FL01-2010
High School Diploma - undefined
King High School
06-1995
Skills
- Medical Office Administration
- Patient Check-In / Check-OutAppointment Scheduling & Calendar Management
- Electronic Medical Records (EMR / EHR)HIPAA & OSHA Compliance
- Patient Intake & Documentation Multi-Line Phone Systems
- Data Entry & Medical Record Management
- Medical Terminology Customer Service & Patient Relations
- Microsoft Office (Word, Excel, PowerPoint)
Certification
- CPR Certification Present
- Home Health Aide Present
Timeline
Call Center Agent / Teller III
State of Florida – Department of Children and Families (DCF)
03.2022 - Current
Home Health Aide
Best Care Providers
10.2019 - 03.2022
After-School Program Host
Hillsborough County School System
01.2018 - 12.2018
Teacher Assistant
Teachers R Us
01.2014 - 12.2014
Nurse Aide
Cath E-Z Living
01.2013 - 12.2013
Associate degree of Science - Early Childhood Education
Rasmussen College
Medical Patient Care Tech - undefined
Ultimate Medical Academy
High School Diploma - undefined
King High School
CDA - Early Childhood Education
Hillsborough Community College