Ashley Acevedo
Marietta ,GA
Summary
Dynamic professional with extensive experience in customer service and healthcare. Proven ability to enhance team collaboration and optimize inventory management. Skilled in EMR/EHR systems and fluent in Spanish, I excel in problem-solving and maintaining high standards of patient care and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Call Center Representative
GI Specialists of Georgia
Marietta,GA
01.2026 - Current
- Provided exceptional customer service, addressing patient inquiries related to appointment scheduling promptly and professionally.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Conducted insurance verification to ensure coverage and eligibility for patient services.
- Developed strategies for managing high-volume scheduling periods while maintaining service quality.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Warehouse Associate
Exxcel Outdoor LLC Unicore
Aliceville, AL
01.2024 - 08.2025
- Operated warehouse equipment to support efficient inventory management.
- Assisted with receiving and inspecting incoming shipments for accuracy.
- Maintained clean and organized workspaces to ensure safety compliance.
- Participated in stock replenishment processes to optimize product availability.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Maintained accurate inventory records through effective use of warehouse management systems.
Assistant Manager
Clean Juice
Atlanta, GA
08.2022 - 12.2023
- Ensured high customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new team members on customer service protocols and best practices.
- Fostered a positive team environment through effective communication and support strategies.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
Medical Assistant
Milton Medical Group
Alpharetta, GA
04.2018 - 02.2021
- Assisted in patient intake and medical history documentation.
- Supported healthcare providers with routine procedures and examinations.
- Maintained cleanliness and organization of clinical areas and equipment.
- Coordinated patient scheduling and follow-up appointments efficiently.
- Educated patients on treatment plans and medication administration procedures.
Cashier Team Lead
Chick-fil-A
Sandy Springs, GA
04.2016 - 02.2018
- Led cashier team in delivering exceptional customer service and fostering a positive dining experience.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
Associate of Applied Science - Medical Assistant
Alterius Career College
Norcross, GA05.2018
High School Diploma -
Riverwood High School
Sandy Springs, GA05.2017
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Phlebotomy
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Insurance verification
- Medical office administration
- Fluent in Spanish
- Forklift operation
Certification
BLS Certification Exp: Sep 21, 2027 ID#: 872E6C2
Certified Clinical Medical Assistant | National Healthcare Association | Issued: 06/2026 Exp: 06/2028 Certification #Z6S4P3H6
Languages
Spanish
Timeline
Medical Call Center Representative
GI Specialists of Georgia
01.2026 - Current
Warehouse Associate
Exxcel Outdoor LLC Unicore
01.2024 - 08.2025
Assistant Manager
Clean Juice
08.2022 - 12.2023
Medical Assistant
Milton Medical Group
04.2018 - 02.2021
Cashier Team Lead
Chick-fil-A
04.2016 - 02.2018
Associate of Applied Science - Medical Assistant
Alterius Career College
High School Diploma -
Riverwood High School