Estefanya Perez
Brooklyn
Summary
Bilingual and patient Medical Call Center Representative with strong experience supporting patients, scheduling appointments, and verifying insurance in fast-paced healthcare environments. Known for being a fast learner with excellent communication skills, the ability to handle high call volumes, and a calm, supportive approach. Dedicated to providing accurate information, exceptional customer service, and a positive experience for every patient.
Overview
9
9
years of professional experience
Work History
Medical Call Center Representative
Tru Medical
07.2024 - 07.2025
- Handled 100-200 calls daily with professionalism and problem-solving skills.
- Delivered patient support via inbound/outbound calls, resolving inquiries with empathy and efficiency.
- Scheduled and managed appointments, ensuring smooth provider coordination.
- Documented patient interactions accurately while maintaining HIPAA compliance.
Secretary
Ayaan Busing & Trucking Institute
09.2023
- Answering and directing phone calls
- Organizing documents and paperwork and maintaining a filing system
- Greeting business clients and guests
- Maintaining and ordering office supplies
- Updating clients' personal information in systems
- Scheduling appointments for DMV
- Call reminders
- Handling money
- Customer services
Doorman/Guard
PBS Facility Services
11.2021
- Pckageroom
- Greeting tenants
- Receive and scanning packages
- Opening Doors
- Answer phone calls
- Write shift logs using the Building Links program
- Watching security cameras
Sales Representative
BLUE ANGELS
04.2017 - 01.2018
- Responsibilities included assisting customers on making their selections
- Cashier
Baggage Handling
JFK AIRPORT SERVICE
08.2016 - 04.2017
- Responsibilities for baggage handling and luggage inspection
Medical Call Center Representative
Ahava Medical Center
09.2025 - Current
- Assisted patients in navigating medical inquiries and appointment scheduling.
- Provided accurate information regarding insurance coverage and billing processes.
- Managed high call volumes while ensuring patient satisfaction and effective communication.
- Documented patient interactions in electronic health record systems for seamless follow-up.
Education
High School Diploma -
Juan Morel Campos
Brooklyn, NYSkills
- Security license
- Computer knowledgeable
- Organized
- Interpersonal
- Customer services
- Fluent in Spanish and English
- Scheduling
- Hospitality Services
- Listening Skills
- Scheduling Appointments
- Cash Handling
- Problem-Solving Skills
- Read in Spanish and English
LANGUAGES
English
Spanish
Timeline
Medical Call Center Representative
Ahava Medical Center
09.2025 - Current
Medical Call Center Representative
Tru Medical
07.2024 - 07.2025
Secretary
Ayaan Busing & Trucking Institute
09.2023
Doorman/Guard
PBS Facility Services
11.2021
Sales Representative
BLUE ANGELS
04.2017 - 01.2018
Baggage Handling
JFK AIRPORT SERVICE
08.2016 - 04.2017
High School Diploma -
Juan Morel Campos