Jatheline Brazoban
New York
Summary
Experienced healthcare administrative professional with 7+ years in medical reception, patient coordination, and call center support. Skilled in appointment scheduling, patient communication, insurance verification, and HIPAA compliance. Recognized for delivering excellent patient service in fast-paced medical environments.
Overview
4
4
years of professional experience
Work History
Medical Call Center Representative
Tru Medical
11.2023 - Current
- Delivered patient support via inbound/outbound calls, resolving inquiries with empathy and efficiency.
- Scheduled and managed appointments, ensuring smooth provider coordination.
- Documented patient interactions accurately while maintaining HIPAA compliance.
- Handled 100–200 calls daily with professionalism and problem-solving skills.
Medical Assistant/Receptionist
Newtown Gastroenterology
02.2023 - 10.2023
- Collected patient histories, vitals, and pre-procedure information.
- Assisted in patient prep/recovery for gastrointestinal procedures.
- Monitored patient recovery post-anesthesia through vital checks.
- Managed multi-line phone system, handling scheduling and translation needs.
Medical Assistant/Receptionist
AFC Urgent Care
08.2021 - 01.2023
- Managed patient registration ensuring the accuracy of patient insurance, demographic, and health history information.
- Coordinated scheduling, check-in, and insurance verification.
- Answered high volume of daily calls, assisting with scheduling, insurance, and urgent patient inquiries.
Education
Bachelors - Health Sciences
CUNY York College
Jamaica, NYSkills
- Medical Records & Documentation
- Appointment Scheduling & Billing Support
- HIPAA Compliance
- Medical Data Entry
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Call Center Representative
Tru Medical
11.2023 - Current
Medical Assistant/Receptionist
Newtown Gastroenterology
02.2023 - 10.2023
Medical Assistant/Receptionist
AFC Urgent Care
08.2021 - 01.2023
Bachelors - Health Sciences
CUNY York College
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