Yvonne Gonzalez
Hope Christian Health Center
San Diego,CA
2
Languages
17
years of professional experience
Medical Receptionist / PFC managing appointment scheduling, EMR updates, and high-volume phone triage in a patient-facing medical office. Coordinates communication between patients and clinical staff while protecting HIPAA compliance and maintaining accurate records. Supports smooth front desk flow with bilingual English and Spanish communication.
Work History
Medical Call Center Representative
3 Months- Managed patient inquiries, providing accurate and timely information on services and appointments.
- Assisted in scheduling patient appointments, optimizing clinic workflow and resource allocation.
- Documented patient interactions in electronic health record system, ensuring data integrity and confidentiality.
- Resolved patient concerns by collaborating with interdisciplinary teams to enhance overall care experience.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
Medical Receptionist / PFC
1 Year 3 Months- Scheduled appointments using electronic medical records system to optimize patient flow.
- Assisted in maintaining patient confidentiality by adhering to HIPAA guidelines and protocols.
- Managed phone inquiries, providing information and support to patients in a professional manner.
- Coordinated communication between medical staff and patients for seamless appointment management.
- Updated patient records accurately, ensuring data integrity within the practice management system.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Front Desk Dental Receptionist
3 Months- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted patients with check-in procedures, ensuring a smooth intake process.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with medical staff to coordinate patient care and communication effectively.
- Responded to patient inquiries, providing information on services and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Medical Administrative Assistant
Medical Terminology Certificate
Insurance Coding & Billing Specialist - Medical Billing
Skills
Appointment scheduling
Front desk operations
Patient registration
Insurance verification
Referral verification
HIPAA compliance
Medical billing
Electronic medical records
Records management
Medical terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Call Center Representative
Hope Christian Health Center
05.2026 - CurrentRead More
Medical Receptionist / PFC
David M Kupfer MD
01.2025 - 04.2026Read More
Front Desk Dental Receptionist
Mitchell Poiset DDS
07.2009 - 10.2009Read More
Concorde Career College
Insurance Coding & Billing Specialist from Medical Billing
Read More
San Ysidro Adult School
Medical Terminology Certificate
Read More
San Ysidro Adult School
Medical Administrative Assistant
Read More