Angelica Galarza
Wimauma,FL
Summary
Dedicated and versatile bi-lingual administrative/medical assistant and customer care professional. Over 18 years providing customer and patient care in a multitude of different of environments. Relationship building and attention to detail are where I excel. I am open to opportunities in a variety of fields, my focus is to find somewhere I can grow and a place that will provide a rewarding environment. I hope to contribute my skills and knowledge to help the company achieve their initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Call Center Representative
Sunstate Doctors
07.2024 - 07.2025
- Managed high-volume inbound calls, addressing patient inquiries and resolving issues efficiently.
- Provided accurate information regarding medical services, insurance coverage, and appointment scheduling.
- Collaborated with healthcare professionals to ensure timely follow-up on patient cases and inquiries.
- Trained new representatives on call center procedures, enhancing team performance and service quality.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Administrative/Medical Assistant
Florida Urology Partners
08.2021 - 06.2023
- Handle all incoming patients and phone calls
- Complete verification of insurance
- Medical billing and coding
- Set appointments and handle client payments
- Registering new patients and handling all checkout processing
Certified Medical Assistant
Summit Medical Group
12.2013 - 11.2018
- Coordinated with doctors and registered nurses to develop care plans for patients
- Recorded patients’ medical history, vital statistics and test results in medical records
- Ensured HIPPA compliance at all times
- Gained experience in Oncology and Radiation Oncology department
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
Medical Receptionist
Allergy Asthma & Immunology
11.2010 - 12.2013
- Collaborated with insurance companies to resolve any discrepancies
- Pull patient records and charts to prepare for appointments
- Schedule and arrange appointments for all patients
- Handle data entry for all appropriate patient information
- Answered phones and greeting patients upon arrival
Medical Assistant
Dr. Linnie Aragones Pediatrics
12.2007 - 12.2010
- Created and documented medical forms for procedures and lab tests
- Greeted all patients and be sure to direct them to proper rooms for prep
- Constant communication with patients and insurance companies to review any issues
- Organized and maintained over 200 patient charts
Education
CCMA -
Drake College of Business
Elizabeth, NJSkills
- Customer service and patient care
- Medical documentation
- Coding and Billing experience
- Microsoft Office capabilities
- Patient assessment
- Clinical research
- High volume organization skills
- Data entry
Certification
CCMA Certified - 2022
Languages
Spanish
Native or Bilingual
Timeline
Medical Call Center Representative
Sunstate Doctors
07.2024 - 07.2025
Administrative/Medical Assistant
Florida Urology Partners
08.2021 - 06.2023
Certified Medical Assistant
Summit Medical Group
12.2013 - 11.2018
Medical Receptionist
Allergy Asthma & Immunology
11.2010 - 12.2013
Medical Assistant
Dr. Linnie Aragones Pediatrics
12.2007 - 12.2010
CCMA -
Drake College of Business