Gretchen Quesada
Tampa,FL
Summary
Results-oriented Finance Assistant with expertise in month-end closing support, financial transaction posting, and document workflow. Proficient in auditing tasks and skilled in utilizing Microsoft Excel and CDK. Recognized for maintaining accuracy and compliance with statutory regulations. Known for exceptional problem-solving skills and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Assistant Finance Manager
Asbury Automotive Group
Tampa, FL
06.2023 - Current
- Establish and maintain monthly forecasted income, penetration levels, and customer satisfaction
- Selling finance and insurance products and provide customers with a thorough explanation of product and services
- Present service contracts, GAP, maintenance and other beneficial ancillary products
- Ensure all deals get funded by lenders
- Submit deals to lenders for approval and close deals
- Structure deals for maximum profitability
- Ensure all deals are fully compliant with local, state and federal guidelines
- Accurately audit team deals Post-Sale
- Understand and comply with Federal, State and dealer paperwork related to vehicle transactions
- Perform credit interview and prepares credit application to be sent to lenders
- Review the structure of deals in accordance with lender and dealership guidelines
- Review deals that that are declined and find an approval with lenders
- Ensure accuracy in deal bookings for accounting department.
Sales Associate
Courtesy Nissan of Tampa
Tampa, FL
02.2023 - Current
- Adapted sales strategies based on customer interactions and feedback to improve results
- Answered customer inquiries regarding product features, pricing, and availability
- Greeted customers and provided exceptional customer service
- Attended weekly team meetings to review performance goals and objectives
- Helped customers find specific products, answered questions, and offered product advice
Automotive Sales Manager
B&j Autosales & Bodyshop
Tampa, Florida
04.2022 - Current
- Negotiated favorable contracts with vendors to achieve desired price points and delivery schedules
- Negotiated prices, discount terms and transportation arrangements with suppliers
- Forecasted expected demands through effective tracking of sales records, industry trends and economic conditions
- Determined optimal sales prices based on market fluctuations
- Helped office personnel with errands, paperwork and data entry
Appointment Scheduler
Optical outlet
Tampa, Florida
03.2022 - Current
- Met customer needs through efficient dispatching and scheduling of field technicians
- Achieved optimal technician utilization rates by coordinating logical, efficient routes
- Enhanced call flow by smoothly directing inbound calls to correct personnel
- Kept detailed logs of calls and actions with [Software]
- Proofread and edited documents and reports for staff
Customer Service
Walgreens
Tampa, Florida
01.2019 - Current
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Kept store shelves, racks and bins presentable with frequent resets
- Handled escalated customer issues, providing function support for customer interactions
Education
GRADUATE CERTIFICATE - NOTARY
American Association of Notaries
11.2023
HIGH SCHOOL -
Alonso High School
Tampa, FL05.2022
Skills
- Sales
- Month-end closing support
- Document workflow
- Financial transaction posting
- Auditing tasks
- Microsoft Excel
- Proficient in CDK
- Financial reporting
- Computer skills
- Schedule verification
- Automotive industry
- Financial auditing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Finance Manager
Asbury Automotive Group
06.2023 - Current
Sales Associate
Courtesy Nissan of Tampa
02.2023 - Current
Automotive Sales Manager
B&j Autosales & Bodyshop
04.2022 - Current
Appointment Scheduler
Optical outlet
03.2022 - Current
Customer Service
Walgreens
01.2019 - Current
GRADUATE CERTIFICATE - NOTARY
American Association of Notaries
HIGH SCHOOL -
Alonso High School