Andrea Alston
Moundville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Assistant Finance Manager
Security Finance
Bessemer, AL
10.2022 - Current
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Promoted finance products to customers and sales force to increase penetration.
- Supervised finance team members, presented innovative ideas to improve company's business and accounting operations and delivered budgetary support to non-finance teams.
Owner/Operator Truck Driver
Alston & Davis Logistic Trucking LLC
Moundville, AL
02.2022 - Current
- Loaded, balanced and secured product to safely transport goods.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used ropes and blocks to safely secure cargo for transport.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
Independent Travel Agent
Simply Andrea Travel Agency
Pleasant Grove, AL
02.2016 - 07.2022
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Explained benefits of purchasing travel insurance with clients.
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Created travel itineraries and made adjustments to meet client specifications.
Dispatcher
Securitas /US Pipe
Bessemer, AL
10.2019 - 05.2022
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Trained over 5 employees on accurate triaging and dispatching procedures while personally handling 70 or more daily calls.
- Reported delays, accidents or other traffic and transportation situations.
- Identified locations and needs of callers to accurately send assistance.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Recorded results of service calls to create report summaries for senior management.
Program Coordinator
St. Martins Care at Home
Birmingham, AL
08.2017 - 06.2020
- Fostered relationships to define programming needs and strengthen organizational standing.
- Oversaw task and other day-to-day activities.
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
- Coordinated logistics for activities and events.
- Organized fundraising events to promote company vision.
- Oversaw station hiring, performance assessment and disciplinary actions.
- Instituted community service as part of program curriculum.
- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
- Scheduled and developed program activities in accordance with program needs.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Logged program activities and maintained official station records for internal use and government review.
Home Health Aide
Alabama Department Of Public Health Adph
Tuscaloosa , AL
07.2018 - 07.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Built positive rapport with referral sources to promote business services.
- Improved patient outlook and daily living through compassionate care.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Store Manager /Trainer
Family Dollar
Birmingham , ALABAMA
08.2015 - 08.2018
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
- Documented training activities and changes to analyze program effectiveness.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Identified and communicated to management regarding areas needing additional training.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Cleaning Professional
Simply Andrea Cleaning Service
Birmingham , AL
08.2015 - 06.2018
- Maintained safety protocols through safe handling of equipment and chemicals.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Responded to emergency cleaning requests to meet client expectations.
Certified Nursing Assistant
Noland Health Services Inc.
Birmingham , AL
09.2017 - 05.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Medical Records Clerk
Bryce Hospital
Tuscaloosa , AL
08.2009 - 06.2012
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Kept department clean, organized and professional.
- Purged outdated files.
- Pulled patient charts for upcoming appointments.
- Updated daily logs to track information movements.
- Wrote reports, emails, memoranda, letters and releases.
- Obtained information by contacting appropriate personnel or patients.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Organized patient charts, gathering medical histories, lab results and consents.
Multiple Unit Supervisor Taxes
Jackson Hewitt Tax Service Inc
Jacksonville, FL
12.2001 - 06.2009
- Evaluated assigned staff and met one-on-one with employees to discuss concerns and problems.
- Identified staff training and development needs and implemented effective coaching and mentoring programs.
- Reviewed payroll records for accuracy, inputting corrections before submitting to [Job title] for approval.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Maintained full operation of medical and administrative equipment by verifying emergency equipment availability and completing preventive maintenance requirements by troubleshooting malfunctions and calling for repairs.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
House Relief Manager
SCLH ALSTON
Tuscaloosa, AL
06.1998 - 02.2001
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Recruited and hired qualified candidates to fill open positions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Education
High School Diploma -
Jones Valley High School
Birmingham, AL06.1989
CERTIFIED NURSING ASSISTANT
Jefferson State Community College
Birmingham, AL02.2016
Skills
- Critical thinker
- Data entry
- Decision-making
- Team management
- Computer skills
- MS Office
- Training & Development
- Customer-oriented
- Financial Resource Management
- Sales Support
- Goal Setting
- Staff Recruitment and Hiring
- Willing to Learn
- Lender Relationships
- Verbal and Written Communication
- Customer Financing
- Financing Expertise
- Mentoring and Training
- Insurance Products
- Customer Satisfaction
- Employee Work Scheduling
- Issue Resolution
- Human Resources Understanding
- Operations Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Assistant Finance Manager
Security Finance
10.2022 - Current
Owner/Operator Truck Driver
Alston & Davis Logistic Trucking LLC
02.2022 - Current
Dispatcher
Securitas /US Pipe
10.2019 - 05.2022
Home Health Aide
Alabama Department Of Public Health Adph
07.2018 - 07.2019
Certified Nursing Assistant
Noland Health Services Inc.
09.2017 - 05.2018
Program Coordinator
St. Martins Care at Home
08.2017 - 06.2020
Independent Travel Agent
Simply Andrea Travel Agency
02.2016 - 07.2022
Store Manager /Trainer
Family Dollar
08.2015 - 08.2018
Cleaning Professional
Simply Andrea Cleaning Service
08.2015 - 06.2018
Medical Records Clerk
Bryce Hospital
08.2009 - 06.2012
Multiple Unit Supervisor Taxes
Jackson Hewitt Tax Service Inc
12.2001 - 06.2009
House Relief Manager
SCLH ALSTON
06.1998 - 02.2001
High School Diploma -
Jones Valley High School
CERTIFIED NURSING ASSISTANT
Jefferson State Community College