Gretchen Ross
Dewey,AZ
Summary
Proficient in managing operations, overseeing teams, and ensuring quality control across diverse roles. Strong capabilities in payroll administration, inventory management, and employee training. Committed to optimizing processes and enhancing customer satisfaction through effective leadership.
Overview
3
3
years of professional experience
Work History
Bookkeeping Administrative Assistant
Sirius Landscaping
Prescott Valley, Arizona
01.2024 - Current
- Managed daily bookkeeping tasks for landscaping projects and client accounts.
- Organized invoices and payment records, ensuring accuracy and compliance for timely processing.
- Utilized accounting software to track expenses and generate financial reports.
- Performed daily cash transactions, ensuring accuracy in the general ledger system.
- Reconciled bank accounts regularly, identifying and resolving discrepancies in transactions.
- Assisted in preparing financial statements and reports for management.
- Verified billing data accuracy, correcting errors before invoice issuance to maintain client trust.
- Maintained filing systems for financial documents to facilitate easy retrieval.
Owner and CEO
Iron Cask Gastropub
Prescott Valley, AZ
- Oversaw daily operations of a busy gastropub, ensuring efficient service and quality food preparation.
- Developed and implemented seasonal menus featuring local ingredients to attract customers.
- Coordinated special events and private bookings, enhancing customer experience and increasing repeat business.
- Managed hiring, training, and performance evaluations for staff to enhance team effectiveness.
- Established health and safety protocols to comply with regulations and standards.
- Implemented cost-control measures, maintaining budget integrity while ensuring quality standards.
- Cultivated partnerships with local suppliers, securing fresh produce and craft beverages to enhance menu offerings.
- Maintained relationships with clients through superior customer service practices.
Office Specialist
Michaels
Freehold, NJ
- Processed accounts payable and invoices with accuracy and timeliness.
- Tracked and managed payables using accounting software, ensuring accurate financial oversight.
- Reconciled accounts to ensure accuracy of financial records.
- Resolved invoice discrepancies and addressed payment inquiries through vendor communication.
- Managed daily payroll and cash flow to ensure precise financial tracking.
- Oversaw inventory management, implementing price adjustments as necessary.
- Compiled daily reports on personal files and information to support informed decision-making.
- Organized store displays according to planograms for optimal merchandising.
Bankruptcy Liquidation Specialist
Century Services
Markham, ON
- Coordinated auctions and public sales, maximizing revenue for diverse goods and services.
- Executed liquidation of goods and services, providing detailed reports to financial institutions on asset recovery.
- Managed shipping, receiving, warehousing, and selling processes, ensuring timely inventory turnover.
- Trained and supervised employees to improve operational efficiency.
Operations Manager
H.P. REID
Neptune, NJ
- Implemented process improvements to enhance operational efficiency.
- Managed three shifts with over 30 employees to optimize workflow and productivity.
- Coordinated logistics and inventory management for timely deliveries and reduced delays.
- Oversaw production, shipping, receiving, and quality control operations to ensure efficiency.
- Facilitated cross-departmental communication to resolve operational challenges.
- Evaluated supplier performance while negotiating service agreements to enhance quality.
- Developed training materials to streamline employee onboarding.
- Ensured compliance with safety regulations, maintaining a secure work environment.
IT Supervisor
Micro Services
Lakewood, NJ
- Developed and implemented IT policies to strengthen security practices and mitigate risks.
- Resolved complex technical issues in server infrastructure and networking, improving system reliability.
- Oversaw daily backups of servers and databases, ensuring data integrity.
- Trained staff on new technologies and software applications effectively.
- Coordinated with vendors for service contracts and hardware procurement, optimizing resource allocation.
- Managed three work shifts to ensure uninterrupted operations. to ensure continuous operations. to ensure continuous operations.
- Supervised data entry department, including accounts payable and receivable functions.
- Maintained documentation for systems procedures and user guides comprehensively.
Department Manager
Sealfons
Ridgewood, NJ
- Managed daily operations to enhance department workflow and meet organizational goals.
- Implemented process improvements to enhance team performance and productivity.
- Analyzed weekly reports to pinpoint areas for operational, budgeting, and staffing improvements.
- Trained and supervised staff on company policies and procedures.
- Conducted regular team meetings to align staff on updates and proactively address concerns.
- Oversaw inventory management to maintain stock levels and organization.
- Prepared weekly schedules to ensure adequate floor coverage within fiscal guidelines.
- Resolved customer complaints promptly to maintain strong client relationships.
Education
B.S. - Computer Science
William Patterson University
Wayne, NJB.S. - Business Administration
William Paterson University
Wayne, NJA.S. - Retail Business Management
Bergen Community College
Paramus, NJSkills
- QuickBooks and Microsoft Office
- Data entry and supervision
- Computer programming
- Employee training and development
- Customer service and support
- Accounting Payables and Receivables
References
Available Upon Request
Timeline
Bookkeeping Administrative Assistant
Sirius Landscaping
01.2024 - Current
Department Manager
Sealfons
IT Supervisor
Micro Services
Operations Manager
H.P. REID
Bankruptcy Liquidation Specialist
Century Services
Office Specialist
Michaels
Owner and CEO
Iron Cask Gastropub
B.S. - Computer Science
William Patterson University
B.S. - Business Administration
William Paterson University
A.S. - Retail Business Management
Bergen Community College