Gretchen Stanton
Lansing,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Adoption Specialist
Family & Community Services
08.2023 - Current
- Enhanced adoption process efficiency by streamlining paperwork and documentation procedures.
- Managed caseload of prospective adoptive families, providing guidance and support throughout the adoption journey.
- Facilitated successful adoptions with thorough background checks and home study evaluations.
- Developed strong relationships with birth parents, ensuring their needs were met and providing ongoing support.
- Provided pre-and post-adoption counseling for adoptive families to promote smooth transitions and healthy family dynamics.
- Evaluated prospective adoptive parent profiles for compatibility with available children waiting for placement, maximizing chances of successful matches.
Foster Care Specialist
Family & Community Services
06.2021 - 08.2023
- Improved communication between foster families and agency by maintaining regular contact and addressing concerns promptly.
- Enhanced the well-being of foster children by developing individualized care plans tailored to their specific needs.
- Collaborated with multidisciplinary teams to ensure appropriate placement for foster children in suitable homes.
- Conducted comprehensive assessments of potential foster homes, ensuring a safe and nurturing environment for children in care.
- Assisted with family reunification efforts, facilitating successful transitions back into biological family environments when appropriate.
- Advocated for the best interests of foster children during court proceedings, representing their needs effectively within the legal system.
Customer Service Representative
Maximus
10.2018 - 06.2021
- Answered 30+ inbound calls per day and directed to designated individuals or department
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Teacher, Three-Year-Olds Classroom
Rainbow Child Care
03.2018 - 10.2018
- Developed strong relationships with students and parents, fostering a supportive classroom environment.
- Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
- Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
- Assessed student progress regularly through formative and summative assessments, providing targeted feedback for improvement.
- Enhanced learning experience by incorporating hands-on activities and group projects in daily lessons.
Education
Bachelor of Science -
Ashford University
San Diego, CA09.2020
Associate of Science in Early Childhood Education -
Baker College, Owosso, MI, USA
Owosso, MI06.2013
Skills
- Organizational skills
- Child welfare knowledge
- Interpersonal communication
- Empathy and compassion
- Active listening
- Time management
- Team collaboration
- Case management proficiency
References
References available upon request.
Timeline
Adoption Specialist
Family & Community Services
08.2023 - Current
Foster Care Specialist
Family & Community Services
06.2021 - 08.2023
Customer Service Representative
Maximus
10.2018 - 06.2021
Lead Teacher, Three-Year-Olds Classroom
Rainbow Child Care
03.2018 - 10.2018
Bachelor of Science -
Ashford University
Associate of Science in Early Childhood Education -
Baker College, Owosso, MI, USA
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