Alyssa Wilson
Saint Cloud
Summary
Highly focused, dependable and dedicated candidate with an exceptional record of customer service. Experienced in learning, thriving and performing under high pressure situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Adoption Specialist
Family Partnerships of Central Florida
Kissimmee, FL
05.2022 - 01.2026
- Responsible for maintaining adoption paperwork and adoption communication with clients.
- Coordination with the Department of children and families on a regular basis for Adoption applicant review committees, separation of sibling staffing’s and other adoption related guidance.
- Developed and implemented training programs for prospective adoptive families on best practices and resources.
- Advocated for children's rights within the legal system, ensuring their best interests are prioritized in adoption proceedings.
- Maintained detailed case files to track progress, communicate updates with key stakeholders, and ensure timely completion of all steps in the adoption process.
- Facilitated adoption processes by collaborating with families and social workers to ensure smooth transitions.
- Coordinated multidisciplinary meetings to address unique needs of children in foster care and adoption scenarios.
Dependency Case Manager
Gulf Coast Jewish Family and Community Services
Kissimmee, FL
05.2021 - 05.2022
- Responsible for ensured safety and protection of children under the Department of Children and Families care.
- Responsible for completing family assessments, case plans, Judicial Reviews and Progress Updates pertaining to cases assigned.
- Assessing and identifying needs of families in order to make appropriate referrals and recommendations to the court.
- Provided crisis intervention during high-risk situations involving child welfare concerns or immediate threats posed upon client wellbeing as needed.
- Collaboration with families and multidisciplinary teams through meetings to maintain a high level of care for clients.
- Ensuring family case plan compliance and participation in order to achieve case plan goals.
- Implemented quality assurance measures to evaluate service effectiveness and compliance with standards.
Rural Carrier Associate
United States Postal Service
04.2017 - 06.2021
- Responsible for the safe handling of mail and packages from office to customer’s residence.
- Responsible for the general maintenance of the mail vehicle and daily cleanliness.
- Securely managing customer and postal finances.
- Work with a team of postal workers to ensure accurate and efficient deliveries.
- Collaboration with supervisors on a daily basis for best route coverage and expectations.
- Daily customer service provided to approximately 1,000 residents which can include anything from selling stamps to coordinated major package pickups from offices.
Preschool Chef/Stand in Teacher
Preschool Connection Academy at Cornerstone Church
St Cloud, Florida
06.2015 - 08.2016
- Monitor students' progress and provide students and teachers with assistance in resolving any problems.
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
- Teach classes or courses, or provide direct care to children.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
EMT-B and EMT Supervisor
Transcare Ambulance Services
Baltimore, Maryland
08.2011 - 06.2014
- Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride.
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.
- Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment.
- Decontaminate ambulance interior following treatment of patient with infectious disease and report case to proper authorities.
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.
- Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.
- Supervision of new EMT’s including training. Schedule making and supervision of training records leading up to certification.
Education
Masters - Social Work
University of South Florida
Tampa, FL12-2026
Bachelors - Social Work
University of Central Florida
05-2020
EMT - undefined
Maryland Institute for Emergency Medical Services Systems
Baltimore, Maryland08.2012
High School Diploma - undefined
Riverridge High School
New Port Richey, Florida05.2010
Skills
- Verbal and written communication
- Operations management
- Creativity and innovation
- Organizational development
- Relationship building
- Strategic planning
Certification
- Victims Advocacy Certification-May 2021
- Child Protection Certification-May 2021
- Adoption Competency Certification February 2023
- Case Management Certification August 2021 (Updated in 2025 and still current)
Timeline
Adoption Specialist
Family Partnerships of Central Florida
05.2022 - 01.2026
Dependency Case Manager
Gulf Coast Jewish Family and Community Services
05.2021 - 05.2022
Rural Carrier Associate
United States Postal Service
04.2017 - 06.2021
Preschool Chef/Stand in Teacher
Preschool Connection Academy at Cornerstone Church
06.2015 - 08.2016
EMT-B and EMT Supervisor
Transcare Ambulance Services
08.2011 - 06.2014
EMT - undefined
Maryland Institute for Emergency Medical Services Systems
High School Diploma - undefined
Riverridge High School
Masters - Social Work
University of South Florida
Bachelors - Social Work
University of Central Florida