Gretchen Steinbock
Sheboygan,WI
Summary
Customer service expert with a track record of resolving conflicts and improving client satisfaction. Demonstrated success in managing daily operations and driving store performance through effective communication and collaboration. Strong ability to lead teams and implement strategies that enhance overall efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Sheboygan, WI
01.2021 - Current
- Supervised daily operations to ensure smooth store workflow.
- Trained and mentored new baristas on company standards.
- Managed inventory levels and placed orders for supplies.
- Maintained cleanliness and organization of the work area.
- Resolved customer complaints with effective communication skills.
- Monitored cash handling procedures for accuracy and security.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Retail Sales Associate
Target
Sheboygan, Wisconsin
08.2023 - 06.2024
- Collaborated with team members to maintain store appearance and visual standards.
- Handled customer returns and exchanges, ensuring positive experiences for shoppers.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized displays to attract customers and promote sales.
Education
Some College (No Degree) - Business Administration
Arizona State University
Tempe, AZSkills
- Supervisory skills
- Customer service
- Training and mentoring
- Visual merchandising
- Team collaboration
- Conflict resolution
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Leading by example
- Cash handling
Affiliations
- Hiking
- Running
- Bodybuilding
- Cooking
- Reading
Accomplishments
- Recognized as "Partner of the Quarter" as a Supervisor within my store two years in a row.
- Exceeded business revenue goals for three consecutive quarters.
Timeline
Retail Sales Associate
Target
08.2023 - 06.2024
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2021 - Current
Some College (No Degree) - Business Administration
Arizona State University
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