Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gretchen Steinman

Albertville,MN

Summary

Analytical and detail-oriented professional with a strong academic foundation in Cognitive Science, Criminology, and Psychology, combined with hands-on experience in behavioral analysis as a Registered Behavior Technician. Passionate about analytical research, data-driven decision making, and applying psychological principles to support investigative work and public safety initiatives. Skilled in data analysis, pattern recognition, and behavioral reporting, with a commitment to accuracy, ethics, and continuous learning in the field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Registered Behavior Technician

Superior Steps ABA
01.2023 - 08.2025
  • Collaborated in the development and implementation of individualized Behavior Intervention Plans (BIPs), ensuring alignment with client needs and clinical goals
  • Supervised and mentored a team of Registered Behavior Technicians (RBTs) under the direction of a BCBA, providing performance feedback and ensuring treatment fidelity
  • Managed a diverse caseload of children aged 2 to 10, addressing a range of developmental and behavioral challenges across multiple settings
  • Delivered caregiver training and support in both home and community environments, promoting generalization of skills and increased family engagement
  • Certified Handle With Care trainer; facilitated staff training on crisis prevention and safe intervention techniques to ensure client and team safety

Senior Registered Behavior Technician

Behavior Frontiers
08.2021 - 01.2023
  • Implemented Behavior Intervention Plans and Individual Treatment Plans
  • Provided in home intervention across the Minneapolis suburbs
  • Assisted with case implementation in the school systems and community outings
  • Promoted positive behavior change by utilizing strategies such as reinforcement schedules, token economies, or behavior contracts

Global Threat Investigator

Best Buy Corporate INC.
05.2019 - 05.2020
  • Analyzed customer order history and transaction data to identify behavioral patterns, detect fraudulent activity, and mitigate financial risk across a large-scale customer network
  • Leveraged SQL and advanced data querying techniques to extract and analyze chargeback and dispute trends, supporting proactive fraud prevention strategies
  • Collaborated cross-functionally with law enforcement, compliance, and legal teams to investigate complex fraud cases and determine appropriate courses of action in alignment with regulatory requirements

Direct Care Staff

TBI - Residential and Community Services
08.2017 - 02.2018
  • Supported the development and maintenance of daily living skills in both home and community settings, promoting client independence and quality of life
  • Assisted clients with a wide range of tasks, including personal hygiene, meal preparation, transportation, and recreational activities, tailored to individual needs and care plans
  • Administered medications accurately and on schedule; monitored for side effects and ensured compliance with prescribed treatment plans under supervision

Cash Lead

Old Navy Inc.
08.2016 - 08.2017
  • Promoted store sales and special offers by clearly communicating promotional details to customers, contributing to increased foot traffic and revenue during key campaign periods
  • Enforced safety and security protocols to ensure a clean, compliant, and secure environment for both customers and staff
  • Delivered high-quality customer service in a fast-paced retail setting, efficiently addressing customer inquiries, resolving issues, and enhancing overall shopping experience

Customer Service

All Seasons Cleaners
06.2015 - 06.2017
  • Delivered exceptional customer service by responding to resident inquiries promptly and professionally, ensuring high levels of satisfaction and retention
  • Built and maintained strong, long-term relationships with residents and customers through consistent communication and personalized support
  • Accurately processed and fulfilled customer orders in a timely and efficient manner, contributing to streamlined operations and positive client experiences

Education

BS, BA - Cognitive Science, Criminology, Psychology

University of Minnesota
Duluth, MN
05.2019

High School - undefined

Hopkins High School
06.2016

CNA Certification - undefined

Hennepin Technical Community College
01.2016

Skills

  • CPR and Handle With Care Certified – trained in emergency response and crisis intervention techniques to ensure client and staff safety
  • Strong Team Collaboration – proven ability to work effectively in interdisciplinary teams and contribute to shared goals
  • Efficient Time Management – skilled at prioritizing tasks and meeting deadlines in fast-paced, high-demand environments
  • Data-Driven Decision Making – able to analyze data and trends to inform strategies and improve outcomes
  • Excellent Verbal and Written Communication – articulate communicator with strong documentation skills and ability to convey information clearly to diverse audiences

Certification

  • CPR Certification – American Heart Association, Renewed 2025
  • Certified Handle With Care Trainer – Active

Timeline

Lead Registered Behavior Technician

Superior Steps ABA
01.2023 - 08.2025

Senior Registered Behavior Technician

Behavior Frontiers
08.2021 - 01.2023

Global Threat Investigator

Best Buy Corporate INC.
05.2019 - 05.2020

Direct Care Staff

TBI - Residential and Community Services
08.2017 - 02.2018

Cash Lead

Old Navy Inc.
08.2016 - 08.2017

Customer Service

All Seasons Cleaners
06.2015 - 06.2017

High School - undefined

Hopkins High School

CNA Certification - undefined

Hennepin Technical Community College

BS, BA - Cognitive Science, Criminology, Psychology

University of Minnesota

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