Grete Christensen
Penn Yan,NY
Overview
33
33
years of professional experience
Work History
Assistant to the Principal
Penn Yan Central School District
Penn Yan, NY
08.2007 - Current
- Organized meetings with students, parents and faculty to address issues.
- Managed communication between the school district office and the school site.
- Developed procedures for tracking attendance and tardiness for students.
- Attended regular professional development sessions offered by the district.
- Compiled data for various projects assigned by the principal.
- Coordinated special events such as assemblies, field trips and open houses.
- Drafted correspondence on behalf of the principal when requested.
- Assisted the principal in managing staff, student and parent concerns.
- Provided administrative support to the principal including scheduling appointments and creating reports.
- Maintained confidential files regarding personnel matters and other sensitive information related to student records.
- Served as a liaison between teachers, administrators, parents and community members.
- Monitored budget expenditures in accordance with approved guidelines.
- Prepared documents for review by the principal prior to submission to other departments or agencies.
- Handled confidential information regarding students carefully and with discretion.
- Communicated with parents, teachers and members of public with patient demeanor.
- Oversaw school budget and submitted agenda items for approval.
- Maintained student transfer requests and withdrawal approval files.
- Explained attendance policies and procedures and managed processing of absence and tardy notices.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
- Assisted parents seeking homework assignments for absent children.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Office Manager
Sibley Nursing Service
Geneva, NY
07.1992 - 07.2007
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in developing budgets for departmental expenses.
- Developed effective communication strategies between departments within the organization.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Graduate Certificate - Travel And Tourism
Travel School of New Mexico
Albuquerque, NM06-1992
Some College (No Degree) - Travel And Tourism/Business
Herkimer Community College
HerkimerSome College (No Degree) - Travel And Tourism/Business
Finger Lakes Community College
Canandaigua, NYSkills
- Microsoft Office
- Event coordination
- Customer service
- Communication strategies
- Record keeping
- Conflict resolution
- Confidentiality maintenance
- Meeting organization
- Data management
- Scheduling expertise
- Office administration
- Strong organization
- Budgeting and finance
- Calendar management
- Meeting coordination
- Report preparation
- Student supervision
- Ledger updating
- Statistical reporting
- File maintenance
- Proofreading documents
- Report generation
- Scheduling appointments
- Mail processing
- Mail management
- Student recordkeeping
- Attendance tracking
- Document preparation
- Written communication
- Manage correspondence
- Schedule coordination
- Check processing
- Multi-tasking
- Procedure development
- Multitasking and time management
- Budget management
- Detailed meeting minutes
- Prioritization
- Professional demeanor
- Professionalism
- Problem-solving aptitude
- Multi-line phone proficiency
- Excellent communication
- Accounting
- Reception duties
- Fast learner
- Active listening
- Order placement
- Bookkeeping
- Recordkeeping and bookkeeping
- Appointment coordination
- Database management
- Cash deposit preparation
- Organizing and categorizing data
- Hospitality and accommodation
- Communication proficiency
- Documentation and control
- Workflow planning
Software Programs
- Excel
- Microsoft Office
- nVision Finance Manager
- Schooltool
- Word
Timeline
Assistant to the Principal
Penn Yan Central School District
08.2007 - Current
Office Manager
Sibley Nursing Service
07.1992 - 07.2007
Graduate Certificate - Travel And Tourism
Travel School of New Mexico
Some College (No Degree) - Travel And Tourism/Business
Herkimer Community College
Some College (No Degree) - Travel And Tourism/Business
Finger Lakes Community College