Gretel Duran Gutierrez
Orlando,FLORIDA
Summary
Dedicated and driven dual enrollment student with a passion for providing exceptional customer service experience as bilingual. Possessing strong communication and interpersonal skills acquired through academic coursework and extracurricular activities. Proven ability to adapt quickly to new environments and be responsible with every task given. Eager to learn more everyday for an out come for customer satisfaction.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Chick-fil-A
08.2023 - Current
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Established welcoming atmosphere by greeting each guest warmly.
Cashier
Big Lots
05.2023 - 08.2023
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Team Member
Pollo Tropical
01.2023 - 05.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Assisted with inventory counts and stocking of merchandise.
- Learned all required tasks quickly to maximize performance.
Cashier
Ross Dress For Less
09.2022 - 12.2022
- Collected clothes and organized it.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Developed strong cooperative relationships with coworkers and managers.
Social Media Intern
City Of Orlando
05.2022 - 08.2022
- Created engaging content to catch attention of potential customers.
- Optimized website content and images to improve search engine rankings.
- Analyzed social media performance metrics, identifying trends and opportunities for improvement.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Law Office Intern
The Law Office Of Astrid
01.2022 - 04.2022
- Assisted in answering phone calls and letting clients in.
- Assisted attorneys with organizing files.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Associate of Arts - Accounting And Business Management
Valencia College
Orlando, FL06.2025
High School Diploma -
William R Boone High School
Orlando, FL05.2024
Skills
- Problem-Solving
- Strategic Planning
- Professional telephone demeanor
- Bilingual
- Microsoft Office
- Punctual and Reliable
- Data Entry
- Telephone skills
- Time Management
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
FOH Team Member
Chick-fil-A
08.2023 - Current
Cashier
Big Lots
05.2023 - 08.2023
Team Member
Pollo Tropical
01.2023 - 05.2023
Cashier
Ross Dress For Less
09.2022 - 12.2022
Social Media Intern
City Of Orlando
05.2022 - 08.2022
Law Office Intern
The Law Office Of Astrid
01.2022 - 04.2022
Associate of Arts - Accounting And Business Management
Valencia College
High School Diploma -
William R Boone High School
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