Camila Mendez
Odessa,Florida
Summary
Adept at enhancing customer experiences, I excelled as a FOH Team Member at Chic-Fil-A, mastering order accuracy and fostering team collaboration. Leveraging skills in payment processing and effective communication, I significantly contributed to a welcoming dining atmosphere, ensuring satisfaction and repeat visits. My proactive approach and ability to adapt swiftly to operational changes underscore my commitment to excellence and teamwork.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Chic-Fil-A
02.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods in accordance with customer requests.
Education
High School Diploma -
J.W. Mitchell High School
Trinity, FL05.2026
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL06.2025
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Phone Etiquette
- Greeting guests
- Money Handling
- Social Perceptiveness
- Professional Appearance
- Complaint Handling
- Payment Processing
- Multilingual
- Active Listening
- Sanitation Guidelines
- Menu Item Memorization
- Teamwork and Collaboration
- Organizational Skills
- Safe Food Handling
- Decision-Making
- Relationship Building
- Dining area maintenance
- Daily specials memorization
- Menu Memorization
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Team building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
FOH Team Member
Chic-Fil-A
02.2023 - Current
High School Diploma -
J.W. Mitchell High School
Associate of Arts -
Pasco-Hernando State College
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