James Nguyen
Savannah,GA
Summary
Developed marketing strategies and executed successful campaigns in fast-paced environment. Demonstrated skills in data analysis, content creation, and social media management, leading to increased engagement and brand awareness. Seeking to transition into new field by leveraging these transferrable skills in dynamic and innovative setting.
Overview
3
3
years of professional experience
Work History
Team Leader
Chic-Fil-A
06.2022 - Current
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored team members on food safety protocols and operational standards.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Coordinated staff schedules to optimize coverage during peak service hours and maintain productivity.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Resolved customer complaints swiftly, maintaining brand reputation and loyalty through effective communication.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
Education
BBA - Marketing
Georgia Southern University
Savannah, GA05-2027
Skills
- Customer service
- Team supervision
- Communication skills
- Resource allocation
- Multitasking capabilities
- Problem-solving
- Analytical thinking
- Daily workflow improvement
- Relationship building
- SMART goals
- Project management
- People management
- Operational standards
Timeline
Team Leader
Chic-Fil-A
06.2022 - Current
BBA - Marketing
Georgia Southern University