Jacinta Johnson
Milford
Summary
I am currently seeking opportunities to learn the skills to work in the baking and pastry field. I have a passion for working with customers and enjoy baking and decorating. I would be grateful to work as an apprentice learning the skills needed to be successful from experts in the baking/pastry field.
Overview
3
3
years of professional experience
Work History
Area Leader
Chic-Fil-A
06.2023 - Current
- Led team in implementing efficient operational procedures, enhancing service speed and customer satisfaction.
- Developed training programs for new employees, ensuring consistency in service quality and operational standards.
- Oversaw daily operations, ensuring compliance with health regulations and company policies for food safety.
- Analyzed customer feedback to identify areas for improvement, driving initiatives that increased guest loyalty.
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
- Boosted customer satisfaction by addressing concerns promptly and implementing corrective actions as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Immaculate Conception Academy
Norwood, OH05-2026
Skills
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Time management
- Strong communication and interpersonal skills
Timeline
Area Leader
Chic-Fil-A
06.2023 - Current
High School Diploma -
Immaculate Conception Academy