Victoria Carrejo
Faribault,MN
Summary
Results-driven area leader with expertise in training, customer service, and operational excellence. Proven ability to enhance workflow efficiency and mentor team members, contributing to improved performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Area Leader
McDonald's
Faribault, MN
11.2023 - 02.2026
- Oversaw daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on operational excellence and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Evaluated employee performance, providing actionable feedback and opportunities for growth.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Certificate - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA05-2027
High School Diploma -
Bethlehem Academy
Faribault, MN05-2018
Skills
- Customer service
- Leadership skills
- Goal setting and performance metrics
- Team building practices
- Team leadership
- Decision-making
- Client relationship building
- Customer relations
- Training and coaching
- Interpersonal communication
- Policy enforcement
- Policies and procedures
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Area Leader
McDonald's
11.2023 - 02.2026
Certificate - Medical Administrative Assistant
Penn Foster Career School
High School Diploma -
Bethlehem Academy