Grethel Pozo
Miami,FL
Summary
Detail-oriented individual known for effective communication and relationship-building. Experience in managing logistics and volunteer scheduling, ensuring smooth operations and high productivity across diverse teams.
Overview
1
1
year of professional experience
Work History
Volunteer
Centro Mater
Miami, FL
06.2025 - Current
- Supported fundraising initiatives by coordinating logistics and communicating with donors effectively.
- Managed volunteer scheduling, ensuring adequate coverage for various activities and events.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Customer Service Associate
Publix Super Market
Miami, FL
03.2025 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained clean and organized merchandise displays to promote products effectively.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
International Studies Charter High School (ISCHS)
Miami, FL05-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Relationship building
- Customer service
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering
Timeline
Volunteer
Centro Mater
06.2025 - Current
Customer Service Associate
Publix Super Market
03.2025 - Current
High School Diploma -
International Studies Charter High School (ISCHS)