- I participate in low-impact exercises to strengthen core muscles
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteer Work
GRETZKY FLEURANT
Customer Experience Leader
Dallas,GA
Summary
Professional sales consultant with strong expertise in driving revenue growth and customer satisfaction. Adept at fostering team collaboration, adapting to changing needs, and delivering impactful sales strategies. Skilled in client relationship management, negotiation, and market analysis. Known for reliability and results-oriented approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Master Certified Sales Consultant
Ray Catena Lexus
01.2014 - 01.2024
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Exceeded sales targets consistently by employing persuasive selling techniques and in-depth product knowledge.
- Utilized excellent negotiation skills to close deals effectively while maintaining a high level of client satisfaction.
- Implemented CRM systems for streamlined client management, improving organization and productivity within the team.
- Developed a strong referral network, resulting in increased sales leads and repeat business.
- Managed multiple clients simultaneously, prioritizing tasks effectively to ensure timely completion of projects.
- Mentored junior members of the sales team, sharing best practices for success in achieving goals.
- Organized regular training sessions for the sales team to keep them informed about new products or services as well as the latest industry trends, ensuring everyone stayed knowledgeable and prepared to address client questions effectively.
- Established trust with clients through consistent transparency, honesty, and professionalism during all interactions.
- Assisted clients in navigating complex purchasing decisions by simplifying technical information into easily digestible terms.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
Sales Manager
Lawrence Lexus
01.2013 - 01.2014
- Recruit, train, and mentor sales representatives to ensure a high-performing team
- Set sales targets and motivate team members to achieve and exceed them
- Lead the negotiation process ensuring that customers understand their vehicle purchase options and pricing
- Manage showroom activity; run the desk, appraise trades, desk deals
- Review unsold ups, traffic and follow up with salespeople daily
- Address customer inquiries, complaints, and concerns in a timely and professional manner
- Work with the General Manager to set a monthly forecast for total new and used vehicle sales
- Assist F&I department with contracting, funding, selling F&I products
Sales Representative
Dayton Toyota
01.2012 - 01.2013
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Education
Associate Degree - Business
Skills
Consultative Selling Techniques
Awards
- Elite of Lexus (2018, 2019, 2021-2024)
- Top Gross Winner (Several months in 2023 & 2024)
- Top Earners Club (2020, 2021, 2022, $10,000 prize)
Accomplishments
Consistently exceeded monthly sales goals by an average of 15% by effectively promoting and selling new and used vehicles
Maintained a customer satisfaction rating of 98% by providing exceptional service throughout the sales process.
Streamlined the trade-in evaluation process, reducing the average appraisal time by 20 minutes.
Proactively generated an average of 20 sales leads per week through targeted outreach and networking.
Secured approvals for 90% of loan and lease applications by accurately structuring financing terms.
Certification
LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
Interests
Timeline
Master Certified Sales Consultant - Ray Catena Lexus
01.2014 - 01.2024
Sales Manager - Lawrence Lexus
01.2013 - 01.2014
Sales Representative - Dayton Toyota
01.2012 - 01.2013
Mercer County Community College - Associate Degree, Business
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