David Rafter
West Chicago,IL
Summary
Patient Transporter with hands-on experience escorting patients throughout medical facilities. Over ten years of customer service experience which translated to becoming patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Overview
12
12
years of professional experience
Work History
Patient Transporter
Northwestern Medicine
09.2022 - Current
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Cleaned, sanitized and moved hospital equipment.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Sales Associate
ALDI
09.2018 - Current
- Establish personal connections with customers and exceed customer service expectations
- Stocking and boxing shelves to make sure the store is easily navigational to guests
- Cashiering and being responsible and proficient in payment tenders
- Cleaning and sanitization
- Food safety.
Key Holder/Sales Associate
McAlister's Deli
09.2017 - 04.2019
- Cashiering
- Serving
- Line cook
- Training and supervising associates
- Managing inventory.
HVAC/R Technician
Today Mechanical
05.2015 - 09.2017
- Install compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls
- Tested, troubleshot, and repaired systems by identifying malfunctions and replacing parts and components
- Deliver outstanding customer service as the main point of contact during servicing.
Sales Associate
GameStop
09.2014 - 07.2017
- Provide a wide range of service skills catering to regulars, and guests with little knowledge seeking gifts
- Cashiering
- Inventory
- Surpassing and improving the goals for customer retention and reward sign-ons.
Freight Associate, Food Team Captain
Target
02.2012 - 04.2015
- Work with a team to unload, sort, and stock merchandise
- Manage backroom inventory
- Direct and train team members
- Maintain a clean and safe work environment by adhering to food safety guidelines.
Education
Emergency Medical Technician
College of DuPage
Glen Ellyn, IL05.2024
Batavia High School
Batavia, IL06.2012
Skills
- Strong customer service
- Proficient communication
- Excellent multitasking
- Time management
- Organizational skills
- Supervising experience
- Patient Safety
- Vital Sign Monitoring
- Emergency Response
Timeline
Patient Transporter
Northwestern Medicine
09.2022 - Current
Sales Associate
ALDI
09.2018 - Current
Key Holder/Sales Associate
McAlister's Deli
09.2017 - 04.2019
HVAC/R Technician
Today Mechanical
05.2015 - 09.2017
Sales Associate
GameStop
09.2014 - 07.2017
Freight Associate, Food Team Captain
Target
02.2012 - 04.2015
Emergency Medical Technician
College of DuPage
Batavia High School