Grey Davenport

Responsible for the leadership of full-time investigators and independent contractor investigators in North Carolina, South Carolina, and Southeastern Virginia. Contracts included DCSA, CBP, TSA, ICE, and USCIS.

• Used metrics to analyze productivity, quality and timeliness of individual investigators and overall team performance.
• Developed performance plans to address concerns related quality, timeliness, and production.
• Reviewed ROIs for accuracy after observing investigator interviews of subjects and sources to ensure customer requirements were met based on tier of investigation.
• Knowledgeable of PIPS for Managers, FWS, FDR, and the Investigative Suite of Tools (IST).
• Used prior experience in the financial industry to develop Power Point decks for training to familiarize investigators on how to read credit reports and query Subjects on FinCen related concerns.
• Developed small team meetings that allowed for more interaction among participants and better delivery of training material.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

Conducted background investigations for the DCSA contract.

• Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
• Reviewed and analyzed detailed records.
• Documented information and submitted detailed reports.
• Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
• Acted as a mentor to junior investigators, sharing knowledge and providing guidance on best practices for conducting thorough background investigations.
• Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.

Worked on the OPM/NBIB contract as a sub-contractor to Peraton.

• Traveled extensively to bring down case backlogs.
• Assisted in the review of contractor invoices for accuracy prior to payment.

Worked on the OPM contract.

• Maintain a professional tone.
• Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
• Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
• Performed detailed fieldwork to verify candidate qualifications, ensuring the integrity and suitability of candidates for positions involving national security or public trust.

Worked on the DCSA contract.

• Maintain a professional tone.
• Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
• Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
• Performed detailed fieldwork to verify candidate qualifications, ensuring the integrity of hiring processes for clients.
• Acted as a mentor to junior investigators, sharing knowledge and providing guidance on best practices for conducting thorough background investigations.

As a Team Leader for 30 investigators that worked primarily OPM cases:

• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Held weekly team meetings to inform team members on company news and updates.
• Generated reports detailing findings and recommendations.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

As an investigator on the OPM contract and an intel contract:

• Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
• Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
• Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
• Demonstrated adaptability by successfully managing caseloads across various industries and jurisdictions, requiring diverse investigative skill sets.
• Traveled to near and far places required for collecting specific information.
• Continuously updated knowledge on industry trends, laws, and regulations pertaining to background investigations for optimal performance in role.
• Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.