GREYSI ALTAGRACIA ZAPATA VASQUEZ
Mattapan
Summary
Dynamic professional with extensive experience in customer service and team management, notably at Grey's Explorer. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in planning and training, consistently achieving operational excellence while fostering a collaborative work environment. Committed to delivering outstanding results and ensuring client needs are met.
Overview
22
22
years of professional experience
Work History
Uber Driver
Self-employeed
Boston
02.2023 - Current
- Provided safe and reliable transportation to passengers across various city locations.
- Maintained vehicle cleanliness and functionality to ensure passenger comfort and safety.
- Navigated efficiently using GPS systems to optimize route planning and reduce travel time.
- Communicated effectively with passengers to enhance satisfaction and address concerns.
- Completed daily vehicle inspections to ensure compliance with safety standards and regulations.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Driver
Dragon Logist
02.2020 - 01.2023
- Transport and delivered.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of deliveries, mileage, and fuel consumption.
- Communicated with dispatch regarding traffic issues and delivery updates.
- Adhered to all safety regulations and company policies during transportation tasks.
Driver
NORAD.- NORTH ATLANTIC DISTRIBUTION, INC.
Davisville
02.2020 - 04.2020
- Company Overview: AGENCY: Available Staffing Network
- Transport the vehicles from the boats to the different locations or parking lots, taking care of their condition, since they are new vehicles that are under our responsibility, before being delivered.
- AGENCY: Available Staffing Network
Cemetery Manager
Cementerio Parque del Prado
Santo Domingo
05.2016 - 09.2019
- Managed staff schedules and ensured adequate coverage for all shifts.
- Trained new employees on safety protocols and operational procedures.
- Inspected grounds regularly to maintain aesthetic standards and safety.
- Developed relationships with vendors for service contracts and supplies.
Marketing/ Sales
Cementerio Parque del Prado
Santo Domingo
05.2015 - 02.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintenance
Air Service
New York City
01.2015 - 05.2015
- Cleaning machinery and airplanes interiors.
- Communicated regularly with maintenance staff about necessary repairs or scheduled maintenance tasks.
- Performed routine maintenance tasks on cleaning equipment.
Sales Department
Toys R Us
New York City
11.2014 - 01.2015
- Organizing merchandises
- Dispatching sales requests
- Managing heavy equipment
Sales/Customer Service
Grey's Explorer
Santo Domingo
06.2003 - 10.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Accounting And Finance
UASD
Dominican Republic06-1996
Some College (No Degree) - Phlebotomy Technician
Bunker Hill Community College
Charlestown, MASkills
- Planning
- Decision-making
- Customer service
- Team management
- Conflict resolution
- Communication skills
- Microsoft office
- Training & Development
- Problem solving
- Collaboration
References
REFERENCES WILL BE FURNISHED UPON REQUEST
Positive Traits
- Self-motivated, able to work independently, and results/goal oriented
- Strong analytical, problem-solving, organizational and customer relationship management skills
- Strong leadership ability - enjoys working with and motivating others
- Ability to build rapport and exceed expectations. Fast learner with proven ability to adapt to change
- Strong communication skills (written and oral), detail oriented with ability to prioritize and multi-task
- Ability to work in a multi-task fast-paced environment.
Awards
- Recognition of Merit in Sales, Outstanding work, year 2014 - Parque del Prado
- Higher Recognition Achievements in sales, First Semester 2015 - Parque del Prado
- Recognition of Merit for its delivery and commitment to the achievement of the objectives, year 2015 - Parque del Prado
- Outstanding supervisor, 2nd semester 2015 - Parque del Prado
- Supervisor of the year 2015 - Parque del Prado
- Supervisor of the year 2016 - Parque del Prado
- Supervisor of the 1st Semester 2017 - Parque del Prado
Seminars And Conferences
- Sell to the mind not to the people - MK Marketeros RD
- Neurosales and Personal Brand - Edgar Arguello & Gianco Briceno, 09/01/17
- Seminar of sales renewals - ICCFA, 06/01/17
- ISO 9001, 2015
Timeline
Uber Driver
Self-employeed
02.2023 - Current
Driver
Dragon Logist
02.2020 - 01.2023
Driver
NORAD.- NORTH ATLANTIC DISTRIBUTION, INC.
02.2020 - 04.2020
Cemetery Manager
Cementerio Parque del Prado
05.2016 - 09.2019
Marketing/ Sales
Cementerio Parque del Prado
05.2015 - 02.2016
Maintenance
Air Service
01.2015 - 05.2015
Sales Department
Toys R Us
11.2014 - 01.2015
Sales/Customer Service
Grey's Explorer
06.2003 - 10.2014
Bachelor of Science - Accounting And Finance
UASD
Some College (No Degree) - Phlebotomy Technician
Bunker Hill Community College
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