Samiullah
Seattle,WA
Summary
Results-driven team player with a passion for streamlining processes and fostering collaboration. Experienced in effectively managing high-volume workloads and working with cross-functional teams to ensure completion of projects. Adept at troubleshooting and identifying areas for improvement. Talented professional with an impressive background in project management and operations. Adept at developing and implementing process improvements and overseeing daily operations. Possess superior organizational, communication and leadership qualities of trustworthiness, decisiveness, empowering others, clear and effective communication, resilience, integrity, self-awareness, courage, respect and compassion.
Overview
26
26
years of professional experience
Work History
Uber Driver
Uber
Seattle, US
02.2019 - Current
- Proficient in using the Uber app, managed timely pickups and drop-offs, maintained high accuracy in navigation, assisted passengers with special needs, and optimized customer routes.
Passenger Service Agent
Swiss port
Seattle, US
04.2019 - 05.2019
- Assisted passengers with check-in procedures, utilized computer systems for booking flights, provided excellent customer service, and guided passengers through security checkpoints.
Aircraft Turnaround Co Coordinator
Dubai World Central
Dubai, UAE
01.2017 - 12.2017
- Managed gate operations, planned and coordinated arrival/departure activities, liaised with teams to ensure adherence to SLAs, and ensured timely turnaround of flights.
- Kept crew in line with airport, IOSH, airport security and safety, FAA, and other applicable regulations.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- . Conducted risk assessments regularly identifying vulnerabilities in operation processes leading to proactive implementation of corrective measures.
Service Delivery Officer Airline Baggage Handling
Dubai International Airport
Dubai, UAE
01.2011 - 12.2016
- Monitored employee performance, coordinated daily operations, provided guidance to staff, and ensured compliance with safety regulations.
- Contributed to airline''s on-time performance record by consistently executing efficient ramp and baggage operations.
- Contributed to company-wide safety initiatives through active participation in training programs and seminars.
- Reduced operational costs by monitoring baggage systems for peak performance and reporting discrepancies promptly.
- Enhanced coordination during high-pressure situations by leading debriefs and encouraging open communication.
- Contributed to development of new baggage and ramp safety protocols, drawing an extensive experience and knowledge.
- Executed emergency procedures to maintain staff, baggage, cargo, operational equipment and ULD safety at all times.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
- Maintained strong working knowledge of airline policies related to baggage, cargo and ramp handling procedures that contributed to smooth airport operations.
- Managed and reported irregular operation such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall baggage and ramp operations.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Baggage Handling Systems Officer (Project Team)
Dubai International Airport
Dubai, UAE
01.2009 - 12.2010
- Managed flight allocation planning in BHS system, monitored performance metrics, and coordinated with stakeholders for project execution.
- Conducted regular audits of operational processes to identify areas for improvement and implement corrective measures, resulting in enhanced efficiency levels.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
Airside Team Leader
Dnata Baggage Services
Dubai, UAE
01.2003 - 12.2008
- Provided leadership to a team, planned workload for loading activities, and ensured compliance with safety regulations.
- Reduced operational costs with effective resource management and budget optimization.
- Facilitated interdepartmental collaboration by fostering open communication channels between teams working towards common goals.
- Maintained a safe work environment by enforcing health and safety regulations and conducting regular inspections.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Admin Assistant
Dubai International Airport
Dubai, UAE
01.2002 - 12.2002
- Coordinated with customers, supervised loaders and drivers, and ensured compliance with operational procedures.
Concierge
Al Maha Desert Resort Dubai
Dubai, UAE
02.1999 - 12.2001
- Managed day-to-day operations of the concierge desk, provided exceptional customer service, and coordinated travel arrangements.
Education
Bachelor's Degree - Lahore
University of Punjab
Skills
- Adaptable
- Professional approach
- Multitasking
- Manpower management
- Communication
- Team building
- Dedication
- Strategic thinking
- Innovative thinking
- Aviation industry
- Planning
- Coordination
- Safety
- On-time turnaround
- Customer service
- Problem-solving
- Ground support activities
- Special loads handling
- Flight documentation
- Safety checks
- Boarding activities
- Standard Operating Procedures
- Service delivery
- Baggage handling
- Accident investigation
- Service failure investigation
- Safety standards
- Reporting
- Real-time monitoring
- Flight allocation planning
- Baggage handling systems
- Leadership
Timeline
Passenger Service Agent
Swiss port
04.2019 - 05.2019
Uber Driver
Uber
02.2019 - Current
Aircraft Turnaround Co Coordinator
Dubai World Central
01.2017 - 12.2017
Service Delivery Officer Airline Baggage Handling
Dubai International Airport
01.2011 - 12.2016
Baggage Handling Systems Officer (Project Team)
Dubai International Airport
01.2009 - 12.2010
Airside Team Leader
Dnata Baggage Services
01.2003 - 12.2008
Admin Assistant
Dubai International Airport
01.2002 - 12.2002
Concierge
Al Maha Desert Resort Dubai
02.1999 - 12.2001
Bachelor's Degree - Lahore
University of Punjab