Serving in My Church Coffee Shop
None
05.2023 - Current
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Fostered a positive work environment
- Oversaw catering events from planning stages through execution while ensuring top-quality service according to client specifications.
- Collaborated with baristas to improve presentation, elevating overall guest experience.
- Enhanced team performance with regular training sessions focused on customer service skills and product knowledge.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.