Griceld Jiho
San Fernando ,CA
Summary
Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
22
22
years of professional experience
Work History
Radiology Client Services
Facey Medical Group - Mission Hills
04.2007 - Current
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- scheduling Mammograms ,ultrasound and xray fluero procedures.
- reporting mammograms and breast ultrasounds. making sure all categories are in correct order as radiologist does dictation.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Responded to customer calls and emails to answer questions about products and services.
Admitting
Providence Holy Cross Hospital
01.2002 - 05.2005
- Supported hospital revenue goals by accurately capturing all pertinent billing information at the time of registration.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
Education
Phlebotomy
LA Career College
Northridge, CA04.2023
GED -
Balboa High School
Van Nuys, CA1995
Skills
- Customer service focus
- Multitasking proficiency
- Strong Organization
- Decision-making capabilities
Timeline
Radiology Client Services
Facey Medical Group - Mission Hills
04.2007 - Current
Admitting
Providence Holy Cross Hospital
01.2002 - 05.2005
Phlebotomy
LA Career College
GED -
Balboa High School
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