Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Marquita Noble

Chicago,IL

Summary

Experienced leader with exceptional customer service skills seeking a role at a respected organization. Skilled in creating a supportive work atmosphere that fosters growth and success. Passionate about delivering top-notch service and driving operational excellence in a collaborative setting. Committed to continuous improvement and making a meaningful impact within the company.

Overview

14
14
years of professional experience

Work History

Client Services Coordinator

JMG Financial Group, Ltd.
10.2020 - 06.2025
  • Coordinated client onboarding processes to enhance engagement and satisfaction.
  • Developed and maintained strong relationships with clients, addressing inquiries and resolving issues.
  • Streamlined communication between departments to improve service delivery and response times.
  • Conducted regular follow-ups with clients to ensure ongoing support and identify additional needs.
  • Trained new team members on operational procedures and best practices for client interaction.
  • Assisted in the development of client service policies, ensuring alignment with organizational goals.
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
  • Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
  • Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
  • Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
  • Streamlined processes for improved efficiency in managing client requests and inquiries.
  • Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
  • Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
  • Contributed ideas during team meetings that led to the implementation of innovative solutions for enhanced customer experience management.
  • Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.

Retail Relationship Banker

BMO Harris Bank
04.2018 - 10.2020
  • Open and close deposit products (i.e. checking and saving accounts)
  • Complete applications for consumer loans and lines of credit including credit cards
  • Aid the tellers on the service line in the main bank and drive thru location
  • Perform teller transactions
  • Close and open Main Branch and Drive-thru
  • Balancing and audit duties
  • Adhere to all compliance, risk management and bank regulations
  • Perform daily overrides and approve transactions
  • Complete all quarterly and monthly branch audits
  • Educate customers of product promotions within bank
  • Complete daily sales incentives (i.e. calls and meeting requirements)
  • Order supplies and cash for branch
  • Assist with Incoming Customer Contact Center Calls for the NACCC

Senior Service Representative

BMO Harris Bank
09.2015 - 04.2018
  • Complete all branch quarterly and monthly audits
  • Complete work schedule for teller line
  • Perform daily overrides and oversee and approve transactions
  • Train new employees for Service Rep roles
  • Maintain and audit vault supply (i.e. checks, cash, and coin)
  • Supervise coworkers and aid bankers in bank transactions
  • Close and open main branch as well as drive thru
  • Perform all teller transactions
  • Balancing and audit duties
  • Refer banking products to customers
  • Maintain referral goals to bankers
  • Help with promotions within bank
  • Aid bankers with account maintenance and Safe Deposit Box duties and audits
  • Complete all supply orders for the branch
  • Volunteer to help at other branches

Service Representative

BMO Harris Bank
07.2012 - 09.2015
  • Perform all teller transactions
  • Balancing and audit duties
  • Refer banking products to customers
  • Maintain referral goals to bankers
  • Help with product promotions within bank
  • Aid bankers with account maintenance and Safe deposit box duties and audits
  • Volunteer to fill in at other Harris locations when needed

Temp Teller

BTI Financial
07.2011 - 07.2012
  • Temp for Harris Bank locations
  • Perform all teller transactions
  • Balancing and audit duties
  • Refer banking products to customers

Education

High School Diploma - undefined

Monterey High School
Burbank, CA
12.2005

High School - undefined

Harlan Community Academy High School
Chicago, IL
06.2005

Skills

  • Microsoft Office Word, Excel, Outlook
  • Type 60 wpm
  • Document Direct, Check Vision, TPT, TPSS, Host, Coupa, Money Manager, Salesforce, Foreign Currency Exchange, Office Depot supply website, Data Communications
  • Customer service focus
  • Multitasking proficiency
  • Client relationship building
  • Time management expertise
  • Exceptional communication
  • Customer relations
  • CRM software experience
  • Schedule management
  • Account management
  • Account updates
  • Research and due diligence
  • Application assistance
  • Customer support
  • Follow-up skills
  • Database management
  • Database maintenance
  • CRM system updates
  • Funds transfers
  • Client profile building

Affiliations

  • National Honor Society
  • Book Club
  • Student Council
  • Business Professionals of America
  • Girls Sophomore Basketball Team
  • Girls Varsity Softball Team

Timeline

Client Services Coordinator

JMG Financial Group, Ltd.
10.2020 - 06.2025

Retail Relationship Banker

BMO Harris Bank
04.2018 - 10.2020

Senior Service Representative

BMO Harris Bank
09.2015 - 04.2018

Service Representative

BMO Harris Bank
07.2012 - 09.2015

Temp Teller

BTI Financial
07.2011 - 07.2012

High School Diploma - undefined

Monterey High School

High School - undefined

Harlan Community Academy High School

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Marquita Noble