Gricelda Zavala
Whittier,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
School Parent Volunteer
Stay At Home Mom
Whittier, CA
08.2016 - Current
- Chaperoned class field trips to assist teacher and protect students.
- Contributed time, suggestions and resources to support student organizations.
- Promoted student development and engagement by helping organize special activities.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
- Partnered with school administration to improve outreach to students and parents.
Administrative Wage Garnishment Representative
Collection Technology Inc.
Monterey Park, CA
04.2007 - 05.2016
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and employers
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Insurance Biller/Collections Representative
Progressive Management Systems
West Covina, CA
02.2005 - 04.2007
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Rio Hondo College
Whittier, CASkills
- Accounting Support
- Document Retrieval
- Excel Spreadsheets
- Customer Service
- Account Balancing
- Patient Information Collection
- Data Entry Documentation
- Microsoft Office
- Critical Thinking
Timeline
School Parent Volunteer
Stay At Home Mom
08.2016 - Current
Administrative Wage Garnishment Representative
Collection Technology Inc.
04.2007 - 05.2016
Medical Insurance Biller/Collections Representative
Progressive Management Systems
02.2005 - 04.2007
Rio Hondo College