Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gricelda Zavala

Whittier,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

School Parent Volunteer

Stay At Home Mom
08.2016 - Current
  • Chaperoned class field trips to assist teacher and protect students.
  • Contributed time, suggestions and resources to support student organizations.
  • Promoted student development and engagement by helping organize special activities.
  • Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
  • Partnered with school administration to improve outreach to students and parents.

Administrative Wage Garnishment Representative

Collection Technology Inc.
04.2007 - 05.2016
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and employers
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Medical Insurance Biller/Collections Representative

Progressive Management Systems
02.2005 - 04.2007
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Processed online and paper appeal submissions and refund requests.
  • Corrected, completed and processed claims for multiple payer codes.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.

Education

Rio Hondo College
Whittier, CA

Skills

  • Accounting Support
  • Document Retrieval
  • Excel Spreadsheets
  • Customer Service
  • Account Balancing
  • Patient Information Collection
  • Data Entry Documentation
  • Microsoft Office
  • Critical Thinking

Timeline

School Parent Volunteer

Stay At Home Mom
08.2016 - Current

Administrative Wage Garnishment Representative

Collection Technology Inc.
04.2007 - 05.2016

Medical Insurance Biller/Collections Representative

Progressive Management Systems
02.2005 - 04.2007

Rio Hondo College

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Gricelda Zavala