Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Work Availability
Work Preference
Timeline
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Gricelia Betancourt

Gricelia Betancourt

Zephyrhills,FL

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Property Manager

GMF Group
04.2024 - 05.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.

Property Manager

Equity Lifestyle Management
03.2020 - 03.2024
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

High School Diploma -

Brentwood High School
Brentwood, NY

No Degree - Office Assistant Courses

Long Island Business Institue
Bay Shore, NY

Skills

  • Efficient rent collection
  • Leasing and sales experience
  • Coordinating property viewings
  • Experience with eviction processes
  • Maintenance coordination
  • Occupancy optimization strategies
  • Tenant management
  • Multi-unit property oversight
  • Accounts receivable management
  • Detailed property assessments
  • Customer service expertise
  • Tenant relations management

Certification

  • Certified Property Manager, IAP Career College - 2024-2025

Languages

Spanish
Professional Working

Software

Microsoft Office

Fran Pos

Digi

BOA

Manage America

Back Office

Nexus

Rent Manager

Avid Exchange

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Healthcare benefits401k matchStock Options / Equity / Profit SharingWork-life balanceCompany CulturePaid time offPersonal development programsPaid sick leaveTeam Building / Company Retreats

Timeline

Property Manager

GMF Group
04.2024 - 05.2025

Property Manager

Equity Lifestyle Management
03.2020 - 03.2024

High School Diploma -

Brentwood High School

No Degree - Office Assistant Courses

Long Island Business Institue

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