Summary
Overview
Work History
Education
Skills
Timeline
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Griffin Cottrell

Scottsdale,AZ

Summary

Proactive manager with experience over 7 years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication, and exceptional mechanical abilities.

As an experienced professional in the aviation industry, I held a leadership role that entailed managing a team of twelve employees across two locations. My primary responsibilities included aircraft stocking, valet, boarding, deboarding of members, and handling any delays that arose. My team and I were committed to ensuring the comfort and safety of our members, consistently striving to create an environment that was as comfortable as their homes. We took great pride in our ability to provide a safe flying experience, and our efforts earned us a reputation for excellence around the airport.

Overview

8
8
years of professional experience

Work History

Solar Energy Consultant

Independent Solar
Scottsdale, AZ
02.2024 - Current
  • Negotiated contracts with customers to secure sales deals.
  • Analyzed customer feedback to determine product preferences.
  • Provided detailed product information and answered questions.
  • Negotiated terms of sale with customers.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.

Operations Manager

Set Jet
Scottsdale, AZ
01.2021 - 02.2024
  • Developed and implemented the operations handbook to ensure quality standards for ground operations.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing leadership, communication and training to ensure the team was operating at the highest efficiency.
  • During my tenure as an operations manager, I oversaw two separate teams located in Scottsdale and Las Vegas. The Scottsdale team consisted of nine employees while the Las Vegas team had three. As an essential component of my role, I was responsible for ensuring that both teams functioned efficiently and effectively.

Manager

Koi Poke
Scottsdale, AZ
11.2017 - 08.2020
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Calculated charges, issued table checks and collected payments from customers.

Restaurant Busser

Chart house
Scottsdale, AZ
01.2017 - 11.2017
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.

Table Busser

Constantino's at desert mountain
Scottsdale, AZ
05.2016 - 09.2016
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.

Education

Some College (No Degree) - Business And Sales

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Skills

  • Strong leadership
  • Issue and conflict resolution
  • Excellent at handling on the spot situations
  • Elite customer service
  • Communication with both Scottsdale and Las Vegas airports
  • Very motivated and hard worker

Timeline

Solar Energy Consultant

Independent Solar
02.2024 - Current

Operations Manager

Set Jet
01.2021 - 02.2024

Manager

Koi Poke
11.2017 - 08.2020

Restaurant Busser

Chart house
01.2017 - 11.2017

Table Busser

Constantino's at desert mountain
05.2016 - 09.2016

Some College (No Degree) - Business And Sales

Maricopa Community Colleges - Paradise Valley Community College
Griffin Cottrell