McKenzie McCaskill
St Louis,MO
Summary
Experienced receptionist with a unique blend of administrative skills and hands-on expertise in dog grooming. Proficient in payroll and time management, ensuring efficient operations. Skilled in creating an organized and welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Receptionist
A Walk In The Park Pet Spa
04.2021 - Current
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Assisted in payroll processing using Quickbooks, Excel, and Quicken.
- Managed team member work, oriented new employees and assigned tasks.
Mobile Pet Groomer
Rose's Pampered Pets
05.2019 - 03.2021
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Preformed non-sedated dental cleanings on dogs.
- Worked on multiple species of animals including dogs, cats, and rabbits.
Dog Groomer
Petco
11.2018 - 05.2019
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Education
High School Diploma -
David H. Hickman High School
Columbia, MO06.2014
Skills
- Deposit Preparation
- Schedule Management
- Staff Training
- Workflow Coordination
- Extensive knowledge of animals
- Animal restraint OR Animal restraining techniques
Certification
Dog grooming certified by Petco
Dog first aid and CPR certified by Kennelwood
Timeline
Lead Receptionist
A Walk In The Park Pet Spa
04.2021 - Current
Mobile Pet Groomer
Rose's Pampered Pets
05.2019 - 03.2021
Dog Groomer
Petco
11.2018 - 05.2019
High School Diploma -
David H. Hickman High School
Dog grooming certified by Petco
Dog first aid and CPR certified by Kennelwood
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