Griffin Farr
IT Support Professional
Muskegon,MI
Summary
IT professional with a CompTIA A+, AZ900, SC900 certifications w/ CompTIA Net+, Sec+, and Linux Essentials certification tests scheduled to be acquired before 5/20/23. Recently graduated MyComputerCareers ITSA program with plans to continue my education into CSS, Cyse, CCNA.
2+ years of experience working with, building and troubleshooting of Microsoft/Windows PC’s, MacOS, and IOS devices. Proficient in network protocols such as TCP/IP, DHCP, DNS. I have a strong passion for technology and how it all works down to the small details, I’m always eager to learn more and more to better my skills to be as big of an asset as I can to the people I work with.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Machine Operator
Hy-Lift
Muskegon , MI
05.2022 - Current
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Maintained equipment performance by lubricating and cleaning components.
- Kept detailed production records and identified hold-ups.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Apprentice Electrician
Newkirk Electric Associates
Muskegon, MI
06.2019 - 04.2021
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Identified and studied electrical problems to determine correct solutions.
- Troubleshot and repaired malfunctioning systems and components.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Assistant Manager
Menards
Muskegon, MI
11.2016 - 06.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
HS Diploma - General
Orchard View High School
Muskegon, MI 09.2012 - 06.2016
Certificate Program - Information Technology And Security Administration
MyComputerCareer.com / TechSkills
Remote 07.2022 - 02.2023
Skills
Excellent Communication
Critical Thinking
Self-Motivated
Multitasking Abilities
Active Listening
Good Telephone Etiquette
Problem-Solving
Dependable and Responsible
Program installations
Hardware knowledge
Technical troubleshooting
Network Troubleshooting
TCP/IP protocol
Firewalls, VPNs and security products
Switches and routers
Attention to Detail
Flexible and Adaptable
Data Entry
Port security knowledge
8021x experience
IP address structure
LAN/WAN
Subnetting expertise
Microsoft/Windows Software Proficiency
Certification
CompTIA A+ ID: COMP001022106245
Timeline
Studying to acquire COMPTIA Net+ by 5/20/23
05-2023
Studying to acquire COMPTIA Sec+ by 5/20/23
05-2023
Studying to acquire LPI Linux Essentials by 5/20/23
05-2023
Microsoft Azure Fundamentals 900 ID: 994055040
11-2022
Microsoft Security, Compliance, and Identity Fundamentals 900 ID: 994055040
11-2022
CompTIA A+ ID: COMP001022106245
09-2022
Certificate Program - Information Technology And Security Administration
MyComputerCareer.com / TechSkills
07.2022 - 02.2023
Machine Operator
Hy-Lift
05.2022 - Current
Apprentice Electrician
Newkirk Electric Associates
06.2019 - 04.2021
Assistant Manager
Menards
11.2016 - 06.2019
HS Diploma - General
Orchard View High School
09.2012 - 06.2016