Griffin Krause
Brooklyn
Summary
Professional with strong background in customer service and administration, ready to excel in fitness environment. Known for effective communication, problem-solving, and adaptability. Skilled in managing schedules, handling inquiries, and maintaining welcoming atmosphere. Proven ability to collaborate with team members and contribute to achieving company goals.
Overview
9
9
years of professional experience
Work History
Fitness Consultant
Edge Fitness Club
09.2023 - 07.2024
- Demonstrated strong multitasking abilities by managing multiple phone lines, email correspondence, and in-person inquiries simultaneously.
- Ensured proper security protocols were followed at all times by monitoring visitor sign-ins/sign-outs and verifying member identification upon entrance.
- Fostered a positive atmosphere within the fitness center by consistently displaying an upbeat attitude, strong work ethic, and commitment to excellent customer service.
- Stayed up-to-date on industry trends in order to provide informed recommendations on classes or workout programs tailored to individual member goals.
- Provided exceptional customer service by actively listening to member concerns and resolving issues in a timely manner.
- Streamlined membership enrollment process for improved efficiency, resulting in faster service and increased new members.
- Contributed to increased membership retention rates by building rapport with clients through attentive service and genuine interest in their progress.
- Managed appointment scheduling effectively, maximizing trainer availability and optimizing member access to preferred time slots.
- Processed payments efficiently, ensuring accurate billing records for both members and the facility.
- Conducted regular inventory checks on fitness equipment, reporting any maintenance needs or safety hazards immediately to management.
Server
Dio Dinner Theater
07.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Driver
DoorDash
07.2020 - 12.2024
Theater Actor
Great Plaines Theatre
05.2023 - 07.2023
Theater Actor
Nicely Theatre Group
06.2022 - 02.2023
Camp Counselor
JCC Summer Camp
06.2018 - 07.2021
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through variety of camp activities
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
- Encouraged team performance to increase camaraderie, trust and rapport
Server
Leo's Coney Island
06.2016 - 11.2017
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
Education
Bachelor of Arts - Musical Theatre
Oakland University
Rochester, MI05.2024
Skills
- Negotiation
- Effective Communication
- Safety Guidelines
- Community Outreach Programs
- Creative and Energetic
- Conflict Resolution and Mediation
- Group Leadership
- Membership sales
- Problem Resolution
- Speaking
- Customer service
- Client relationship building
Timeline
Server
Dio Dinner Theater
07.2024 - 10.2024
Fitness Consultant
Edge Fitness Club
09.2023 - 07.2024
Theater Actor
Great Plaines Theatre
05.2023 - 07.2023
Theater Actor
Nicely Theatre Group
06.2022 - 02.2023
Driver
DoorDash
07.2020 - 12.2024
Camp Counselor
JCC Summer Camp
06.2018 - 07.2021
Server
Leo's Coney Island
06.2016 - 11.2017
Bachelor of Arts - Musical Theatre
Oakland University
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