Griffin Molloy
Stamford,CT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director- Health and Benefits
Willis Towers Watson
New York, New York
08.2024 - 08.2025
- Managed a $2M book of business consisting of large group, experience rated, fully insured and self-funded clients.
- Proactively manage the clients renewal cycle to ensure a seamless renewal, client retention, and whitespace engagement, 100% retention
- Actively participate in winning new business (BOR’s) with sales teams, management, and client service team
- Seek new business referrals, round out accounts for additional revenue and ensure client has most competitive benefits package within their budget to attract and retain employees within benchmarks directed by clients.
- Management responsibilities for 4 direct reports with varying degrees of experience and are actively managing another $3.5M book of business.
Client Service Leader
Arthur J. Gallagher
New York, New York
11.2021 - 08.2024
- Leadership position responsible for management and oversight of 14 direct reports who manage $18 Million Book of Business, 97% retention
- Rolled out new Service Model, Client Service Operations, utilizing a shared service model to streamline process and procedures and allow our client team to be more strategic and consultative in their approach
- Responsible for assigning Client Service Team and accountable for their results
- Cultivate and maintain multiple relationships with clients, internal partners and vendor partners
- Develop complete understanding of clients’ needs and the appropriate coverage solutions that support and enhance the clients’ culture, values and mission
- Proactively manage the Client Service Cycle to ensure a seamless renewal, client retention and whitespace engagement
- Manage escalated client issues to successful resolution in a manner consistent with Gallagher best practices
- Support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher’s Value Proposition
- Actively seek new business referrals from existing GBS clients
- Understand and communicate the availability of resources within Gallagher Practice Areas (Pharmacy Practice, Retirement, GGB, HR Consulting and Voluntary Benefits)
- Maintain up-to-date records in Document Management System (DMS).
- Comply with Gallagher’s processes, BOSS standards and office initiatives.
- Complete training and professional development to gain understanding of the insurance industry and Company processes
- Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
- Drive Gallagher client service processes, system adoption and adherence to professional standards across branch team
- Accountable for team compliance with all Company standard
- Monitor workflow to ensure performance standards are consistently achieved
- Proactively adjust the workloads based on external and internal client needs and team members’ career stage and trajectory
- Resolve complex service-related issues in partnership with team members and consultants
- Communicate performance expectations
- Ensure team members have the training and resources to achieve goals through ongoing coaching and development
- Continuously assess the performance of team members. Provide ongoing, timely feedback and coaching to improve performance, including performance reviews, one-on-one meetings, appropriate job shadowing and Performance Improvement Plans (PIPs) when appropriate
- Foster team engagement by supporting our culture and driving commitment to the Gallagher Way
Account Executive
Marsh & McLennan
Norwalk, CT
02.2017 - 11.2021
- Responsible for a Book of Business of 1.3 million in revenue consisting of 25 clients from 10 to 800 lives, 95% ret.
- Directed and managed group Health & Welfare benefit offerings for Self- Funded, Fully Insured and Level Funded
- Analyze claims data and renewal calculations, negotiate on behalf of the client.
- Developed employer benefit manuals, new hire and open enrollment materials.
- Conduct RFPs to provide most comprehensive and competitive benefits programs on behalf of clients.
Associate Consultant
Mercer
Norwalk, CT
03.2015 - 01.2017
- Specialize in health & welfare plans, benefit enrollment & communication, supplemental benefits etc.
- Responsible for the design, funding, and management of employee benefit plans
- A resource to clients regarding group medical, dental, life insurance, disability, section 125, and wellness initiatives.
- Conduct RFP’s and SPD & SBC review.
- Lead open enrollment meetings with clients.
- Provide guidance as it relates to the PPACA.
Account Consultant
Employee Benefit Solutions
White Plains, NY
04.2013 - 03.2015
- Manage a book of business with over 50 clients.
- Complete renewal analysis.
- Create financial exhibits based on plan utilization.
- Conduct RFPs.
- Lead open enrollment meetings.
- Provide guidance as it relates to HRA and gap funding.
- Consult clients regarding FSA/DCA.
Account Consultant
Cleary Benefits Group
Danbury, CT
07.2011 - 09.2012
- Complete monthly claim tracking and present to clients.
- Work on annual Health & Welfare budgets.
- Conduct IBNR analysis, RFP’s and SPD & SBC review.
- Conduct open enrollment meetings with clients.
- Act as an advocate on behalf of clients regarding Health & Welfare plans.
- Provide guidance as it relates to the PPACA.
Quality Control Analyst
Brown & Brown Insurance
Florham Park, NJ
11.2008 - 06.2011
- Participate and lead quality control team internal operations reviews for over 180 offices nationwide.
- Develop and communicate recommendations and best practice guidelines.
- Work closely with the legal department and profit centers regarding HIPAA/HITECH legislation to ensure compliance.
- Create exposure analysis checklists, workflows, and procedures to assist profit centers in mitigating against E&O claims.
- Act as an advocate on behalf of corporate leadership to communicate the core values of the organization.
- Partake in mergers and acquisitions due diligence reviews from the operational and compliance perspective.
Employee Benefits Consultant
USI Insurance Services
Ft. Lauderdale, FL
10.2007 - 10.2008
- Specialize in health & welfare plans, benefit enrollment & communication, supplemental benefits, executive benefits, and offer advice regarding ERISA & HIPAA legislation and requirements.
- Responsible for the design, funding, and service of employee benefit plans, a resource to clients regarding group medical, dental, life, disability, long term care, 401k, section 125, and wellness initiatives.
- Maintain a high level of credibility with both clients and carriers through networking and developing relationships.
- Create and implement marketing campaigns to cultivate new clients using Factiva and CRM.
Internal Auditor/Sales Apprentice
USI Insurance Services
Briarcliff Manor, NY
03.2007 - 10.2007
- Participated on audit teams performing section 404 reviews as required by Sarbanes Oxley. Audits were of a financial, operational, and compliance nature.
- Worked with audit team and regional executives in developing, reporting and disclosure best practices.
- Performed internal audits for offices nationwide to ensure compliance with company protocol and Sarbanes-Oxley requirements.
- Interacted with marketing and risk management personnel to gain exposure to operations.
- Participated in a sales development program designed to teach sales and leadership techniques facilitated by company executives.
Registered Representative
MetLife Company
Middletown, NY
09.2006 - 03.2007
- Involved in the sale of life insurance, long term care, annuities, mutual funds, 401k plans.
- Created detailed presentations outlining client’s objectives using a systematic approach of analyzing their risk, developing a strategy to obtain short- and long-term financial goals, and assisting in implementation of plan.
- Developed and maintained relationships with potential clients. Advised clients regarding insurance and financial planning.
Education
B.A. -
State University of New York at Albany
01.2001
CEBS - undefined
Wharton School University of Pennsylvania
01.2013
MS - Human Resource Management
Boston University
01.2015
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Strategies and goals
- Creativity and innovation
- Business planning
- Negotiation
- Contract and vendor management
- Charismatic leader
- Business development
- Story pitching
- Revenue growth
- Industry knowledge
Certification
- CEBS- Certified Employee Benefits Specialist
- CIC- Certified Insurance Counselor
- GBA- Group Benefits Associate
- CMS- Compensation Management Specialist
- AAI – Accredited Adviser in Insurance
- AIS- Associate in Insurance Services
- CISR-Certified Insurance Service Representative
- Life/Health License, P&C License, Series 6 & 63
Timeline
Director- Health and Benefits
Willis Towers Watson
08.2024 - 08.2025
Client Service Leader
Arthur J. Gallagher
11.2021 - 08.2024
Account Executive
Marsh & McLennan
02.2017 - 11.2021
Associate Consultant
Mercer
03.2015 - 01.2017
Account Consultant
Employee Benefit Solutions
04.2013 - 03.2015
Account Consultant
Cleary Benefits Group
07.2011 - 09.2012
Quality Control Analyst
Brown & Brown Insurance
11.2008 - 06.2011
Employee Benefits Consultant
USI Insurance Services
10.2007 - 10.2008
Internal Auditor/Sales Apprentice
USI Insurance Services
03.2007 - 10.2007
Registered Representative
MetLife Company
09.2006 - 03.2007
CEBS - undefined
Wharton School University of Pennsylvania
B.A. -
State University of New York at Albany
MS - Human Resource Management
Boston University