Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laura Ens

Toronto,Ontario

Summary

Strategic Benefits Advisor and Actuary with over 16 years of consulting experience at WTW. Renowned for delivering high-quality results under pressure, with a proven track record in both operational support and growth. Adept at navigating complex challenges and driving client success, consistently delivering exceptional outcomes in demanding environments. Committed to excellence and dedicated to enhancing client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director, Health & Benefits

Willis Towers Watson
08.2008 - Current
  • Provides benefit consulting service and advice to clients of all sizes, specializing in large and jumbo Canadian employers
  • Successfully handles a diverse book of business with a revenue of over $2-3 MIL by effectively managing internal teams to ensure the highest level of quality and leveraging client relationships to deliver products that meet business objectives
  • Involved in supporting growth by prospecting new logos and driving intellectual capital for growth
  • 10+ years as a people manager, developing high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Actively involved in the recruitment, hiring and onboarding of employees up to the Director level
  • Occasional guest panelist speaker, including at the GTA Rewards Association Employee Benefits Trends and Best Practices session
  • WTW CEO circle award winner in 2017
  • Member of WTW's Client Acumen program, graduation class of 2024

Analyst - Consultant, Health and Benefits

Willis Towers Watson
08.2008 - 03.2017
  • Progressed from an Actuarial Analyst to a Consultant, ultimately taking on full responsibility for leading and supporting a diverse book of business. Ensured client satisfaction, account profitability, and the delivery of high-quality consulting services.
  • Supported and eventually led plan management activities for large, complex Canadian employers. Specialized in intricate plan design and pricing strategies, providing tailored solutions that meet client needs.
  • Played a key role in conducting actuarial valuations, including the signing of post-retirement and post-employment benefit valuations, ensuring accuracy and compliance with regulatory standards.
  • Actively engaged in people management, operations support, and recruiting, contributing to the development of high-performing teams and the overall success of the organization.

Education

Bachelor of Mathematics - Actuarial Science

University of Waterloo
Waterloo, Ontario
06.2008

Skills

  • In-Depth Knowledge of Toronto H&B Market: Developed a comprehensive understanding of the key drivers behind H&B Toronto's revenue through years of mentorship from senior colleagues, complemented by extensive experience in managing teams and client accounts
  • Client Relationship Management & Growth: Demonstrated ability to pursue, manage, and expand mid-to-large client relationships, consistently achieving high retention rates, fostering cross-line-of-business (LOB) growth, and building deep, enduring client partnerships
  • Cross-LOB and External Collaboration: Cultivated extensive connections with colleagues across various LOBs and geographies, as well as with external vendor partners, enabling seamless collaboration and the delivery of integrated, client-focused solutions

Certification

  • Fellow of the Canadian Institute of Actuaries
  • Fellow of the Society of Actuaries
  • Licensed Insurance Broker in Ontario

Timeline

Director, Health & Benefits

Willis Towers Watson
08.2008 - Current

Analyst - Consultant, Health and Benefits

Willis Towers Watson
08.2008 - 03.2017

Bachelor of Mathematics - Actuarial Science

University of Waterloo

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Laura Ens