Griselda Cruz
Denton
Summary
Polite and positive front desk agent with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2026
2026
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn Express
2020 - Current
- Managed front desk operations using OPERA PMS
- Prepared daily occupancy and revenue reports
- Supervised and trained front desk staff
- Delivered daily reports
Office Manager / Inside Sales
Kingstone Supply
01.2022 - 01.2024
- Managed B2B sales for contractors, landscapers, and pool companies
- Used QuickBooks and Zoho CRM for invoicing, reports, and customer data
- Reviewed project plans, verified stone shipments, and coordinated deliveries
- Supervised 6–7 employees and daily office operations
Customer Service Representative
Gemmy Industries
01.2018 - 01.2019
- Handled return claims, missing parts, and customer tickets
- Provided phone and email support in a corporate setting
Education
High School Diploma -
New Beginnings Academy
Dallas, TX06-2014
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Data entry efficiency
- Daily reporting
- Sales and service-oriented
- Delivery management
Accomplishments
- Established lasting relationships with clients through networking and promotional messages which increased repeat business by 75%.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager / Inside Sales
Kingstone Supply
01.2022 - 01.2024
Customer Service Representative
Gemmy Industries
01.2018 - 01.2019
Front Desk Supervisor
Holiday Inn Express
2020 - Current
High School Diploma -
New Beginnings Academy