Griselda Cervantes

Sales and Profitability:

• Developing business strategies to increase store traffic and optimize profitability.
• Meeting sales goals by motivating and mentoring the sales team.
• Build relationships with internal and external customers.

Training New Employees and Store Managers:

• Onboarding New Employees: Introducing new hires to the store’s policies, procedures, and culture.
• Training Programs: Developing and conducting training sessions to equip new employees with the necessary skills and knowledge.
• Mentoring: Providing ongoing support and guidance to new store managers to help them succeed in their roles.
• Performance Monitoring: Assessing the progress of new hires and managers and offering constructive feedback to ensure continuous improvement.

Head Proxy Responsibilities:

• Assumed leadership role in the senior manager’s absence.
  Ensured smooth operation of daily activities and addressed any urgent issues.
• Point of contact for team members and other departments, making critical decisions to keep projects on track.
• Resolved conflicts and provided guidance to team members.
  Implemented solutions to overcome challenges and maintain productivity.

Team Support and Development:

• Supported team members by providing resources and assistance.
• Encouraged a positive and collaborative work environment.
• Facilitated training and development opportunities for team growth

Event Planning and Execution:

• Organized and executed various store events, including product launches, seasonal sales, and community engagement activities.
  
• Coordinated logistics, marketing, and staffing to ensure successful event outcomes.
  
• Developed detailed event plans, including timelines, budgets, and promotional strategies.
  

Partnership with Chamber of Commerce:

• Established and maintained a strong partnership with the local Chamber of Commerce to enhance community presence.
  
• Collaborated on joint events such as business expos, networking mixers, and community fairs.
  
• Leveraged Chamber resources and networks to increase event visibility and attendance.

Program Implementation:

• Consistently learned new programs the company wanted to launch and piloted them at the store before they rolled out company-wide.
  
• Provided feedback and insights to improve program effectiveness and implementation strategies.
  
• Ensured smooth integration of new programs into store operations, training staff on new procedures and technologies.
  
  

• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
• Collaborated with the store manager to develop plans and processes for training new employees, ensuring a consistent and effective onboarding experience.