Summary
Overview
Work History
Education
Skills
Timeline
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Griselda Estrada

Peoria,Az

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Eager to develop company business by providing top-notch customer service and sales support. Ready to offering 8 years' experience in the sales marketing with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

9
9
years of professional experience

Work History

Collections Specialist

Verizon Wireless
01.2015 - 02.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Business Loan Consultant for Small Business

Wells Fargo
03.2017 - 08.2017
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Reviewed customer applications closely to identify any opportunities for further development and revenue.
  • Built positive relationships with customers by offering best financing and product options for [Type] loans.
  • Educated customers about all kinds of business loan options, benefits and restrictions.
  • Managed communications as central point of contact for entire lending process.

Credit Repair Specialist

Lexington Law Firm
08.2017 - 08.2019
  • Investigated and resolved customer disputes related to credit decisions.
  • Performed credit reviews on corporations to assess financial conditions.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Complied with internal controls and government regulations.
  • Developed credit models to assist in the credit decisioning process.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.

Credit Card Specialist

Chase Bank
09.2019 - 05.2020
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.

Account Specialist for Car Loans

One Main Finanical
06.2020 - 07.2023
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.

Education

High School Diploma -

Glendale High School
Glendale, AZ
08.2014

Skills

  • Active Learner
  • Collection Calls
  • Revenue Growth
  • Past Due Balance Management
  • Customer Needs Assessments
  • Sales and Marketing
  • Credit Card Transaction Processing
  • Payment Collection
  • Critical Thinking
  • Reading Comprehension
  • Mathematics

Timeline

Account Specialist for Car Loans

One Main Finanical
06.2020 - 07.2023

Credit Card Specialist

Chase Bank
09.2019 - 05.2020

Credit Repair Specialist

Lexington Law Firm
08.2017 - 08.2019

Business Loan Consultant for Small Business

Wells Fargo
03.2017 - 08.2017

Collections Specialist

Verizon Wireless
01.2015 - 02.2017

High School Diploma -

Glendale High School

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Griselda Estrada