Griselda Herrera
Jacksonville
Summary
Dedicated and detail-oriented professional with a background in customer service, strong problem-solving abilities, and excellent multitasking skills. Seeking a remote position where I can contribute effectively, adapt to new challenges, and continue to grow professionally in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative | Team Lead
TWO MEN AND A TRUCK
09.2020 - Current
- Serve as the first point of contact for customers, providing estimates and handling payment transactions
- Lead and train new hires, ensuring smooth onboarding and team efficiency
- Address customer inquiries and concerns, ensuring a positive experience and repeat business
Front Desk Receptionist
P&Y AUTO GLASS
12.2019 - 08.2020
- Managed front desk operations, including answering phone calls, greeting clients, and scheduling appointments
- Maintained organized records and coordinated effectively between customers and service technicians
Sales Associate
JC PENNEY
07.2018 - 07.2019
- Assisted customers with product selection and purchases, ensuring a positive shopping experience
- Maintained merchandise displays and store organization to enhance sales and customer satisfaction
Teacher Assistant
KAMPUS KIDS
08.2015 - 05.2018
- Supported lead teachers in daily activities and classroom management for children ages 3-5
- Helped create a nurturing and engaging learning environment
Education
High School Diploma - Honors and Advanced Placement, Early Childhood Education Program & Teacher Assistant
Orange Park High School
Orange Park, FL06.2018
Skills
- Strong organizational and multitasking abilities
- Quick learner with a disciplined, goal-oriented mindset
- Excellent problem-solving and communication skills
- Ability to work efficiently under pressure
- Team player with leadership experience
- Computer literacy and administrative proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative | Team Lead
TWO MEN AND A TRUCK
09.2020 - Current
Front Desk Receptionist
P&Y AUTO GLASS
12.2019 - 08.2020
Sales Associate
JC PENNEY
07.2018 - 07.2019
Teacher Assistant
KAMPUS KIDS
08.2015 - 05.2018
High School Diploma - Honors and Advanced Placement, Early Childhood Education Program & Teacher Assistant
Orange Park High School
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