Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist
Griselda Quintanilla

Griselda Quintanilla

Spring,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Trainer

Sixty Vines
01.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Server

Fish Camp
02.2022 - 12.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server Shift Leader

Goode Company Seafood
02.2021 - 12.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
  • Increased team productivity with thorough training sessions and consistent performance feedback.
  • Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
  • Provided support to other team members when needed.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Escalantes Tex Mex
02.2018 - 02.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

Churrascos Latín Cousine
10.2015 - 01.2018
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Managed reservation system effectively ensuring optimal seating arrangements maximizing table turnover rate.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.

Education

Técnico General - Hoteleria Y Turismo

Liceo San Juan Bosco
El Salvador
11.2003

Skills

  • Food spoilage prevention
  • Wine service
  • Team Member Training
  • Food Quality Standards
  • Wine Pairings
  • Food and beverage pairings
  • Menu Memorization
  • Cash Handling
  • Dining area maintenance
  • Exceptional communication
  • Food running skills
  • Food inspection
  • Safe handling procedures
  • Item promotion
  • High-volume dining
  • Food station setup
  • Allergy awareness
  • Service prioritization
  • POS System proficiency
  • Bill computation
  • Bar terminology
  • Sanitation Standards
  • Upselling strategies
  • Daily specials memorization
  • Server etiquette

Certification

Tabc Certification

Food Handler Certification

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Server Trainer

Sixty Vines
01.2023 - 12.2023

Server

Fish Camp
02.2022 - 12.2022

Server Shift Leader

Goode Company Seafood
02.2021 - 12.2021

Server

Escalantes Tex Mex
02.2018 - 02.2021

Server

Churrascos Latín Cousine
10.2015 - 01.2018

Técnico General - Hoteleria Y Turismo

Liceo San Juan Bosco

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Griselda Quintanilla