Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
References
Timeline
Generic

Adriana Landaverde

Houston,TX

Summary

Dynamic hospitality professional with proven leadership experience at Sixty Vines and Red Lobster. Skilled in managing high-performing teams, coordinating large-scale events, and delivering exceptional customer experiences. Adept at staff training, operational oversight, and strategic problem-solving in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Corporate Trainer/ Bartender

Sixty Vines
Houston, TX
07.2022 - Current
  • Tracked customer orders and efficiently communicated details to kitchen staff.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Exhibited and preserved in-depth understanding of liquors, wines, and entrees.
  • Organized and facilitated team building activities to build a cohesive work environment.
  • Analyzed training data to evaluate effectiveness of programs and suggest improvements as needed.
  • Researched industry trends and best practices in corporate learning and development.
  • Provided individual coaching sessions for employees who needed additional support with their job duties.
  • Conducted needs assessments to identify skill gaps in the workforce.
  • Collaborated with subject matter experts to ensure accuracy of content within course materials.

Banquet Captain

Sixty Vines
Houston, TX
07.2022 - Current
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Coordinated with food and beverage team on menu selections and serving times.
  • Monitored guest satisfaction levels throughout event duration.
  • Assisted in setting up banquet tables, chairs, and linens for events.
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.
  • Monitored event timelines, adjusting service as needed to align with schedule changes.
  • Directed a team of 2 to 4 servers during high-volume banquets, ensuring seamless event execution.
  • Acted as the primary point of contact between guests and the service team, resolving issues, and adapting to real-time changes.

Social Media Team Lead

Sixty Vines
Houston, TX
07.2022 - Current
  • Engaged actively in conversations with customers on behalf of the company's brand through direct messaging or public forums.
  • Analyzed data from campaigns, identified trends, and created reports for stakeholders.
  • Worked closely with other departments to ensure consistency in messaging across channels.
  • Researched emerging trends related to social media marketing tools and techniques.

Certified Restaurant Supervisor

Red Lobster
Murfreesboro, TN
10.2021 - 04.2022
  • led day-to-day restaurant operations, supervising a team of 8-12 to ensure high service standards and efficiency.
  • Developed strategies to increase customer satisfaction ratings.
  • Managed recruitments, training, and performance evaluations for front-of-house staff, fostering a culture of accountability and customer focus.
  • Resolved customer complaints in a professional manner.
  • Worked closely with kitchen staff during peak hours of operation.
  • Ensured compliance with all health regulations related to food safety and sanitation.

Education

BBA - Management

Middle Tennessee State University
Murfreesboro, TN
12-2021

Skills

  • Customer service
  • Order management
  • Drink preparation
  • Cash handling
  • Health regulations
  • Event coordination
  • Staff training
  • Attention to detail
  • Time management
  • Service-oriented mindset
  • Menu memorization
  • Proficient in mixology
  • Hospitality and accommodation

Certification

  • TABC certified

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

  • Photography work showcased in forbes "30 delectable ways to embrace luxury while dinning out on national caviar day" and "20 cocktails perfect for honoring that special woman in your life on mothers day"

References

References available upon request.

Timeline

Corporate Trainer/ Bartender

Sixty Vines
07.2022 - Current

Banquet Captain

Sixty Vines
07.2022 - Current

Social Media Team Lead

Sixty Vines
07.2022 - Current

Certified Restaurant Supervisor

Red Lobster
10.2021 - 04.2022

BBA - Management

Middle Tennessee State University

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