Amber Mitchum

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Followed strict recipes and drink measurements to minimize product used.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
• Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
• Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Collaborated with management to identify company training needs and scheduling.
• Created monitoring strategies to verify implementation of practices introduced in training.
• Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Followed strict recipes and drink measurements to minimize product used.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
• Led cross-functional training for external and internal clients and created all training materials and exams.
• Developed effective training manuals, modules and teaching aids.
• Utilized variety of instructional design methodologies to create effective learning experiences.

• Kept all receipts organized and entered into database. Also made sure all filing was up to date.

• Assisted in new hires paperwork and uploaded to company server.

• Accepted requests for scheduling.

• Created schedules for all Front of the House employees.

• Did inventory and place liquor orders

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.