Olivia Craig
Fredonia ,NY
Summary
Developed exceptional organizational and project management skills within fast-paced business environment. Demonstrated ability to handle multiple tasks efficiently, ensuring seamless operations. Seeking to transition into new field, leveraging strong coordination and analytical skills to contribute effectively in diverse settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender/Bar Trainer
The White Inn
Fredonia, NY
10.2024 - Current
- Assessed customer needs quickly and responded with appropriate solutions, mirroring individualized service planning and support.
- Trained and mentored new staff, developing instructional skills, including breaking down complex tasks into clear, understandable steps.
- Adapted communication styles to meet the needs of individuals from varied backgrounds, including those with different education levels and communication abilities.
- Collaborated with team members to ensure smooth operations, reflecting strong teamwork and coordination skills
Server
Coughlans
Fredonia, NY
06.2024 - Current
- Provided attentive, individualized service to a high volume of customers, demonstrating strong interpersonal skills and the ability to build rapport quickly
- Demonstrated reliability, accountability, and a strong work ethic in a customer-focused environment.
- Managed multiple responsibilities simultaneously in a fast-paced environment
- Resolved customer concerns and complaints professionally, using conflict resolution and de-escalation techniques
Executive Intern
Brooks Memorial Hospital
Dunkirk, NY
01.2024 - 05.2024
- Assisted in developing patient care strategies to enhance service delivery.
- Conducted research on healthcare trends to support strategic planning initiatives.
- Analyzed data to identify areas for process improvement and efficiency gains.
- Supported project management efforts through effective documentation and reporting processes.
- Implemented feedback mechanisms to enhance patient satisfaction and engagement levels.
Education
Bachelor of Science - Healthcare Management
Campbell University
Buies Creek, NC05-2024
Skills
- Strong multitasking
- Complex Problem-solving
- Team training and development
- Cross-functional coordination
- Multitasking and organization
Certification
CPR Certified
Timeline
Bartender/Bar Trainer
The White Inn
10.2024 - Current
Server
Coughlans
06.2024 - Current
Executive Intern
Brooks Memorial Hospital
01.2024 - 05.2024
Bachelor of Science - Healthcare Management
Campbell University
References
Kenneth Morris
Chief Executive Officer
Brooks Memorial Hospital
Email: Kmorris@brookshospital.org
Relationship: Former Supervisor
Devin Jones
Business Owner
The White Inn
Phone: 716-640-6280
Relationship: Current Employer
Brittany Ippolito-Ludemann
General Manager
The White Inn
Phone: 716-640-7239
Relationship: Current Supervisor