Jocelyn Carnline
Buffalo Wild Wings
Shawnee,OK
1
Certification
5
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Bartender, Bar Trainer
1 Year 7 Months- Delivered exceptional customer service in fast-paced bar environment.
- Mixed and served beverages accurately, adhering to established recipes and standards.
- Trained new staff on bartending techniques and operational protocols.
- Managed inventory levels, ensuring availability of supplies for high-demand periods.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
3 Years 2 Months- Assisted guests by quickly responding to inquiries and fulfilling needs.
- Supported accurate order processing and delivery to improve dining satisfaction.
- Worked alongside kitchen staff to uphold food quality and presentation standards.
- Handled multiple tables effectively, prioritizing tasks during busy periods.
- Helped train new servers on menu details and service techniques.
- Displayed strong multitasking abilities by managing various tables concurrently while maintaining service standards.
Cashier, Stock
1 Year 7 Months- Processed customer transactions using POS systems with efficiency.
- Provided outstanding customer service by addressing inquiries and resolving issues effectively.
- Maintained precise cash drawer balances and reconciled discrepancies on a daily basis.
- Assisted with inventory management by restocking shelves and organizing merchandise.
- Conducted inventory counts by cataloging items in stock and logging data in the computer system.
- Kept updated on store promotions and informed customers about highlighted sales.
- Reconciled cash drawer at the beginning and end of each shift to account for errors and rectify discrepancies.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Complex Problem-solving
Payment processing
Handling difficult customers
Memory retention
Salesmanship
Basic accounting
Excellent judgment
Fast learner
Teamwork and professionalism
Issue resolution
Certification
Food handlers
Liquor license
Timeline
Bartender, Bar Trainer
Buffalo Wild Wings
01.2025 - CurrentRead More
Cashier, Stock
Walgreens
04.2023 - 11.2024Read More
Server
Red Lobster
10.2021 - 12.2024Read More
Hesperia High School
High School Diploma
Read More