Summary
Overview
Work History
Education
Skills
Timeline
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Erica Reilly

Orlando,FL

Summary

Highly reliable and proven team player consistently excelling in roles at Marlows Tavern & Sterling Spoon. Successfully trained new staff and opened three restaurants in South Florida. Delivers exceptional service and utilizes upselling techniques to enhance customer satisfaction and increase sales. Expertise in cash management and proficiency with POS systems consistently contributes to revenue growth and improved operational efficiency. Strong multitasking abilities and dedication to providing excellent customer service are the foundation of professional achievements.

Overview

9
9
years of professional experience

Work History

Bartender/Server/Bar Trainer

Marlows Tavern & Sterling Spoon
03.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Created and taught training material to new hires during restaurant opening.
  • Organized and set up new bar for efficient service.
  • Organized and set up new restaurant for efficient service.
  • Demonstrated scratch cocktail ingredient recipes as well as proper steps of service.
  • Attended local restaurant expo to promote catering services.

Beverage Cart Attendant

Hampton Golf
01.2021 - 02.2022
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Served and bartended large volume Banquets and Golf tournaments.

Sales Associate

Yankee Candle
07.2015 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma - Criminal Justice

Boone High School
Orlando, FL
05.2019

Skills

  • Strong multitasking
  • Customer service
  • Team player attitude
  • Highly reliable

Timeline

Beverage Cart Attendant

Hampton Golf
01.2021 - 02.2022

Bartender/Server/Bar Trainer

Marlows Tavern & Sterling Spoon
03.2019 - Current

Sales Associate

Yankee Candle
07.2015 - 11.2017

High School Diploma - Criminal Justice

Boone High School

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Erica Reilly