Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Griselda Quintanilla

Griselda Quintanilla

Spring,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Sixty Vines
12.2022 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Server

Goode Company Fish Camp
05.2021 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server Shift Leader

Goode Company Seafood
02.2020 - 12.2020
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Server

Escalantes
01.2018 - 04.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Churrasco’s
08.2015 - 01.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

El Palenque Tex Mex
02.2010 - 10.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags , etc

Education

General / Hoteleria Y Turismo -

Liceo Mariano San Juan Bosco , El Salvador
10.2003

Skills

  • Work Ethic
  • Customers service 10 experience
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Safe Food Handling
  • Food Running
  • High-volume dining
  • Supply Restocking
  • Table Bussing
  • Suggestive Selling
  • Food and beverage pairings
  • Food inspection
  • Wine Pairings
  • Team Player

Certification

Tabc & Food Handling Certification

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Server - Sixty Vines
12.2022 - 12.2023
Server - Goode Company Fish Camp
05.2021 - 12.2022
Server Shift Leader - Goode Company Seafood
02.2020 - 12.2020
Server - Escalantes
01.2018 - 04.2020
Server - Churrasco’s
08.2015 - 01.2018
Server - El Palenque Tex Mex
02.2010 - 10.2014
Liceo Mariano San Juan Bosco - General / Hoteleria Y Turismo ,

Similar Profiles

CREATE PROFILE
Griselda Quintanilla