GRISELDA RIVAS
Novato,CA
Summary
Enthusiastic and detail-oriented with 10 years of experience in providing excellent customer service and maintaining efficient office operations. Skilled in effectively communicating with diverse individuals and multitasking in fast-paced environments. Proficient in handling high-volume phone work. Strong organizational skills and adaptability to learning new computer programs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Peer counselor
Enterprise Resources Center
01.2023 - 03.2024
- Provided counseling over the phone to address clients' immediate concerns and emotional needs.
- Supplied clients with relevant resources and information to support their long-term well-being and recovery.
Office Administrator
Molina Landscaping
01.2016 - 08.2022
- Managed social media platforms to engage clients and enhance brand presence while coordinating telemarketing campaigns to reach potential leads.
- Scheduled and booked client appointments and handled data input tasks to maintain organized and accurate records.
Home care Aide
IHSS, Home Care
05.2010 - 10.2015
- Provided in-home support services to individuals with disabilities, assisting them with daily tasks and promoting independence.
- Offered personalized care and guidance to help clients achieve their personal goals and improve their quality of life within their home environment.
Cashier
Goodwill
09.2008 - 02.2009
- Cashier: Handling all register activities.
- Customers: Interacting with customers daily, providing great service.
- Inventory: Tracking and pricing inventory.
Case Manager
Homeless Prenatal
05.2002 - 06.2007
- I provided resources for homeless families and conducted intake assessments to connect them with essential services.
- Handled various office tasks to support the daily operations.
Education
San Francisco City College
San Francisco, CA01.2003
Skills
- Bilingual fluent in English and Spanish
- 5 years of customer service experience
- Excellent team player
- Fast learner works well under pressure
Certification
Business management | Alas San Francisco CA | 2005
Timeline
Peer counselor
Enterprise Resources Center
01.2023 - 03.2024
Office Administrator
Molina Landscaping
01.2016 - 08.2022
Home care Aide
IHSS, Home Care
05.2010 - 10.2015
Cashier
Goodwill
09.2008 - 02.2009
Case Manager
Homeless Prenatal
05.2002 - 06.2007
San Francisco City College
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